Senior Retail Concourse Manager

Job Description

Job Description

Description:

We are seeking an Airport Concourse Retail Manager to lead a portfolio of airport retail stores within Bozeman Yellowstone International Airport. This salaried leadership role oversees the overall performance of multiple retail locations within an assigned terminal area, including financial results, team development, merchandising execution, inventory management, and delivering an exceptional guest experience.

For more than 30 years, Montana Gift Corral has proudly represented the spirit of Montana through locally inspired retail experiences, meaningful community partnerships, and exceptional customer service. As a locally owned company, we believe every interaction is an opportunity to create lasting memories for travelers while supporting Montana makers and our local communities.

This position is ideal for a proven retail leader who enjoys building high-performing teams, driving business results, coaching future leaders, and operating in a fast-paced, high-volume environment where every day is different.

If you are passionate about people, hospitality, operational excellence, and growing with a Montana company that believes in serving others, we'd love to meet you.

What You'll Lead

As a Retail Manager, you'll be entrusted with leading multiple airport retail locations while partnering closely with fellow Retail Managers, Directors, and support teams to ensure a seamless guest experience throughout the terminal.

Leadership & Team Development

• Hire, train, coach, and develop a high-performing retail team.
• Create a culture centered on serving others, accountability, teamwork, and continuous improvement.
• Conduct regular one-on-one coaching conversations, performance reviews, and career development discussions.
• Build leadership bench strength by mentoring Assistant Managers and future leaders.
• Foster a positive, engaging workplace where team members feel valued and supported.

Operational Excellence

• Own the day-to-day operations of multiple retail locations within your assigned terminal area.
• Ensure stores consistently meet company standards for cleanliness, organization, visual presentation, and operational execution.
• Maintain compliance with company policies, airport regulations, safety standards, and loss prevention procedures.
• Lead daily operational planning while proactively solving problems before they impact guests.
• Partner with warehouse, merchandising, and support teams to ensure stores remain fully stocked and guest-ready.

Financial Performance

• Own sales, profitability, labor, and operating expense performance for your assigned stores.
• Analyze business trends and key performance indicators to identify growth opportunities.
• Develop action plans that drive revenue while maintaining healthy margins.
• Manage scheduling and labor to balance exceptional guest service with operational efficiency.
• Support inventory accuracy through cycle counts, shrink reduction, and strong merchandising practices.

Guest Experience

• Champion Montana Gift Corral's Gold Standard of customer service.
• Lead by example, creating memorable guest interactions every day.
• Resolve guest concerns professionally while empowering team members to deliver exceptional service.
• Continuously seek opportunities to elevate the travel retail experience through hospitality, storytelling, and local product knowledge.

Merchandising & Inventory

• Execute visually compelling merchandising strategies that maximize sales.
• Partner with merchandising leadership to continually refresh store layouts and be seasonally relevant.
• Ensure inventory is received, stocked, and maintained accurately.
• Monitor product performance and recommend assortment improvements based on guest purchasing trends.

Collaboration

• Work closely with fellow Retail Managers, Food & Beverage leaders, Warehouse Operations, Marketing, Human Resources, and Airport partners.
• Participate in company initiatives, new store openings, and continuous improvement projects.
• Communicate effectively across departments to ensure operational consistency throughout the airport.

Qualifications

We're looking for someone who combines strong business acumen with exceptional people leadership.

Preferred qualifications include:

• 3–5+ years of progressive retail leadership experience, including responsibility for financial performance.
• Experience leading multiple departments or retail locations preferred.
• Creative, nimble, and able to problem-solve with grace and strength. 
• Proven success coaching, developing, and retaining high-performing teams.
• Strong understanding of retail operations, merchandising, inventory management, scheduling, and labor management.
• Experience analyzing sales reports, KPIs, and operational metrics to drive results.
• Excellent communication and relationship-building skills.
• Ability to thrive in a fast-paced, high-volume environment.
• Flexible schedule including evenings, weekends, and holidays as airport operations require.
• Passion for hospitality and creating memorable guest experiences.

Benefits

• Competitive Salary
• Health, Dental & Vision Insurance
• 401(k) with Company Match (up to 4%)
• Unlimited Paid Time Off
• Employee Discounts

Career Interest Identifier: 

Whether you’ve already built a career in airport concessions or you’re an experienced hospitality or multi-unit leader who wants to build your career in this unique industry, this is an opportunity to take your leadership to the next level. If your background includes airport concessions with companies such as Tailwind Concessions, HMSHost, Paradies Lagardère, Delaware North, SSP America, or similar high-volume food, beverage, retail, and hospitality operations, your experience translates well here. Our Concourse Manager at BZN Airport oversees multiple business units and leadership teams in a fast-moving environment where no two days look exactly the same. This role is a strong fit for a General Manager, Multi-Unit Manager, Area Manager, Operations Manager, Restaurant Manager, Retail Manager, or hospitality leader who thrives on developing people, solving problems, managing multiple operations, adapting to change, and having the autonomy to make an impact. If you’ve established your career in airport hospitality, or you’re ready to build your career in airport operations and multi-unit leadership, we’d love to hear from you. 

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