Account Specialist/Shipping & Receiving Clerk

Job Description

Job Description

Palmer Logistics is looking for a skilled Account Specialist/Shipping & Receiving Clerk to join our dynamic team!

The ideal candidate will be detail-oriented, highly organized, and proficient in Warehouse Management Systems and Microsoft Office Suite. This position plays a crucial role in our daily operations by being the primary interface with our customers, ensuring procedures are followed and customer requirements are met in the processing of their orders. If you're a dedicated and proactive individual looking to make an impact in our organization, we want to hear from you

Site will be moving to a 269,700 sq. ft. new warehouse in Midlothian, TX come July/ August.

Pay Rate:

$18.00 - $19.00 per hour depending on experience and knowledge.

Key Responsibilities:

Account Specialist (CSR) Functions:

• Manage assigned customer accounts and ensure customer requirements are accurately executed.
• Process inbound and outbound orders in alignment with customer expectations and company procedures.
• Communicate with customers with clarity, professionalism, and urgency regarding order status, issues, and resolutions.
• Initiate NCRs (non-conformance reports) to address and prevent product quality or service issues.
• Perform invoicing and rate verification as per contractual terms.
• Maintain accurate inventory reconciliation and escalate discrepancies in a timely manner to leadership.
• Address and resolve customer concerns proactively when necessary.
• Support audit readiness and maintain process integrity at all times.

Shipping & Receiving Clerk Functions:

• Schedule and reschedule inbound and outbound shipments ensuring that flow of goods supports customer service expectations and warehouse capacity.
• Maintain real-time visibility on shipping and receiving accuracy with a proactive approach to correcting errors.
• Coordinate rail freight activities when required.
• Report scheduling issues to leadership in a timely manner with proposed solutions.
• Participate in physical inventories and maintain inventory accuracy.
• Maintain full awareness of daily workload and collaborate with team members to ensure smooth execution.

Qualifications:

• Minimum of 2 years of customer service experience in logistics/3PL is a plus.
• Flexible work schedule: must be able to come in early, stay late, and/or work weekends depending on operational needs.
• Technical skills with ability to work in multiple warehouse management systems.
• Detail-oriented and capable of performing basic math functions, including addition, subtraction, multiplication, and division.
• Proficient in Microsoft Office Suite.
• High school diploma or GED.
• Ability to read, write, and speak the English language.

Why Join Us?

At Palmer Logistics we understand that benefits matter - we offer a competitive benefit package! You'll be eligible for a variety of rich benefits beginning the first of the month after 60 days of employment, this includes:

• Medical, Dental, and Vision insurance
• Life insurance with additional policies such as critical illness, accident, hospital indemnity, short-term disability and long-term disability
• 401k retirement plan
• Paid holidays & Paid Time Off
• Pay day every Friday.

About Palmer Logistics

Palmer Logistics is a 3PL handling commodities such as hazardous chemicals, non-hazardous chemicals, food grade, and other general commodities at our facilities. We offer specialized services to our customers, such as customized reporting, labeling, repackaging, and other services.

Palmer Logistics is a successful regional provider based on the fundamental philosophies that have enabled the Hermann family's success for four generations: reliability, customer service, and uncompromising integrity.

Ready to take the next step in your career? Apply today and become a team member in our growing 3PL operation!

Palmer Logistics is an Equal Opportunity Employer