Surveillance Investigations Coordinator/Case Manager

We are seeking an experienced and highly organised Surveillance Investigations Coordinator to join our team on a permanent, full-time basis. This role is critical to the effective planning, coordination, and delivery of surveillance investigations across a diverse portfolio of matters.

If you thrive in a fast-paced environment, have strong attention to detail, and enjoy coordinating people, logistics, and information, this is an excellent opportunity to build a long-term career in the investigations industry.

About the Role

As the Surveillance Investigations Coordinator, you will be responsible for end-to-end coordination of surveillance operations, ensuring investigations are conducted efficiently, compliantly, and to a high standard. You will act as a key point of contact between investigators, clients, and internal stakeholders.

Key Responsibilities

• Coordinate and schedule surveillance investigations nationwide
• Allocate investigators based on availability, skill set, and operational requirements
• Liaise with clients regarding instructions, updates, and reporting requirements
• Monitor investigations to ensure compliance with legal, ethical, and company standards
• Review and quality-check investigation materials and write and review reports
• Manage logistics including travel, equipment, and operational planning
• Maintain accurate records, case files, and internal systems
• Support investigators with operational guidance and problem-solving
• Contribute to continuous improvement of processes and workflows

About You

To be successful in this role, you will bring:

• Previous experience in investigations, surveillance coordination, insurance claims, or a related field (highly regarded)
• Strong organisational and time management skills
• Excellent written and verbal communication abilities
• High attention to detail and ability to manage multiple cases simultaneously
• Sound judgment and discretion when handling sensitive information
• Confidence working with deadlines in a dynamic environment
• Strong computer skills and experience with case management systems
• A proactive, team-oriented approach

What We Offer

• Supportive and professional team environment
• Ongoing training and development opportunities
• Competitive salary commensurate with experience
• Long-term career progression within a growing organisation

How to Apply

If this sounds like the opportunity you’ve been looking for, click Apply Now and submit your resume along with a brief cover letter outlining your experience and suitability for the role.

All applications will be treated with strict confidentiality.