Professional Customer Service Representative

Professional Customer Service Representative (CSR-III) – Fresno, CA

Allbritten “The Barefoot Plumber”
Pay: $26.00 – $30.00/hr (DOE) | Full-Time

If you’re the kind of customer service pro who can calm the storm, solve the problem, and keep the day moving, Allbritten wants you. This is not an entry-level CSR role. This is a frontline, high-impact position for someone who can own escalations, protect the customer experience, and keep scheduling running efficiently in a fast-paced home services environment.

You’ll thrive here if you can:

• Own escalations and turn unhappy customers into loyal ones

• Make smart scheduling decisions using CRM/dispatch tools (tech availability, urgency, routing, capacity)

• Save cancellations, support reschedules, and keep the board full

• Communicate confidently with customers and field teams

• Document accurately and follow through—every time

What we’re looking for:

• 3+ years in a high-volume customer service / call center / dispatch role

• Proven ability to handle tough calls with professionalism and empathy

• Strong multitasking, accuracy, and decision-making under pressure

• Home services (HVAC/plumbing/electrical) or dispatch experience is a major plus

• Bilingual (English/Spanish) a plus

Why Allbritten

• Premium pay for premium skill

• Stable, established local company with growth opportunity

• A team that values professionalism, accountability, and customer care

Apply today if you’re ready to be the person customers remember for the right reasons—and the teammate everyone trusts when things get busy.