Warranty Customer Service Representative

A bit about us:

This organization is a well-established homebuilder based in the Central Valley, known for delivering quality homes and standing behind their work long after closing.

Their team is committed to responsive customer care, clear communication, and supporting homeowners throughout the warranty process. This role supports a busy warranty department that values organization, professionalism, and a customer-first mindset.

Why join us?

Temp-to-hire opportunity
Consistent weekday schedule
Customer-focused role
Homebuilding industry exposure
Supportive team environment
Opportunity for permanence

Job Details

Job Details:

We are seeking a dynamic and experienced Consulting Warranty Customer Service Representative to join our team in the construction industry. This role is crucial to ensure the satisfaction of our customers by addressing their concerns, evaluating warranty requests, and supervising warranty repairs. The ideal candidate will have a background in construction, customer service, and project management, and will be the primary point of contact for homeowners. This position requires excellent communication skills, a professional presentation, and the ability to manage multiple tasks efficiently.

Responsibilities:

• Meet with Superintendent to discuss project details and address any issues.
• Review and deliver new homes to customers, ensuring all aspects meet the company's high-quality standards.
• Respond promptly and professionally to customer concerns and complaints.
• Evaluate warranty requests and determine the appropriate course of action.
• Schedule and supervise warranty repairs, ensuring all work is completed in a timely and efficient manner.
• Manage trades, ensuring all work is completed to a high standard.
• Obtain final sign-offs from homeowners, confirming their satisfaction with the repair work.
• Conduct pre-walk inspections of homes, checking appliances and running utilities to identify any potential damage or repairs needed.
• Perform warranty orientation for homeowners, explaining the details and conditions of their warranty.
• Maintain regular contact with the Warranty Assistant Manager, providing updates on warranty claims and repairs.
• Use Microsoft Office to update calendars, document warranty claims and repairs, and manage customer information.
• Take pictures of any damage for documentation purposes.
• Work with Sales Agents to ensure a seamless transition for homeowners.
• Regularly walk all models to ensure they are in excellent condition.
• Use all available technology to streamline processes and improve customer service.

Qualifications:

• Minimum of 2 years of experience in a customer service role, preferably within the construction industry.
• Proven experience in project management and managing trades.
• Excellent communication and customer service skills.
• Proficiency in Microsoft Office.
• Ability to manage multiple tasks and prioritize effectively.
• Professional presentation and demeanor.
• Ability to respond effectively to customer concerns and complaints.
• Strong attention to detail and problem-solving skills.
• Experience with warranty claims and repairs is preferred.
• Ability to work effectively with a team and independently.
• Must be courteous and make the best use of time.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy