Configuration Management Analyst

Configuration Management Analyst (Service Offering Management Engineer 2)

Join Humana's journey to provide a highly reliable, accurate, and dynamic Configuration Management Database (CMDB) that serves as the digital foundation for our IT operations. Over the next few years, our goal is to achieve holistic visibility of all configuration itemsacross both on-premises and cloud environmentswith automated ownership and relationship management. As a Configuration Management Analyst, you will be instrumental in advancing our capabilities, leveraging AI-driven insights to accelerate change, reduce risk, and enable resilient, efficient operations. Be part of a collaborative team that is committed to innovation, security, and operational excellence in support of Humana's mission.

The Configuration Management Analyst is responsible for ensuring the effective governance, oversight, and maintenance of Humana's IT configuration items, systems, and environments. This role supports the integrity and security of enterprise assets through accurate configuration tracking, change management, and compliance with regulatory and organizational requirements.

Key responsibilities include:

• Administer and maintain Humana's Configuration Management Database (CMDB), ensuring all assets, systems, and configurations are accurately recorded, tracked, and updated throughout their lifecycle.
• Develop, implement, and maintain configuration management processes and procedures to ensure accurate tracking of IT assets and system components throughout their lifecycle.
• Perform regular audits and reconciliations of configuration items to identify discrepancies, unauthorized changes, or compliance gaps, and coordinate remediation efforts.
• Contribute to incident and problem management processes by providing accurate configuration data for root cause analysis and impact assessments.
• Document and maintain configuration management procedures, policies, standards (including naming, versioning, and baselining), and control narratives.
• Work closely with project and operations teams to ensure that configuration data supports business needs and project delivery.
• Generate and distribute configuration management reports, dashboards, and metrics for leadership and stakeholders.
• Assist with troubleshooting and resolving configuration discrepancies, collaborating with relevant technical teams as needed.
• Participate in the development and delivery of training and awareness initiatives related to configuration management best practices, risk, and security.
• Support IT asset management by maintaining accurate relationships between assets, configurations, and their dependencies.
• Contribute to continuous improvement initiatives by recommending enhancements to configuration management tools, processes, and documentation.

Required qualifications include:

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience.
• 2+ years of experience in IT configuration management.
• Strong analytical, organizational, and documentation skills.
• Excellent communication and collaboration abilities.
• 2+ years of experience in ServiceNow or other IT Service Management (ITSM) platforms.

Preferred qualifications include:

• CIS Data Foundations (CMDB and CSDM)
• Prior exposure to third-party risk management or cybersecurity programs in a healthcare or highly regulated environment.

Location: Remote in these locations (Louisville, Dallas, Florida (Ft. Lauderdale/Tampa), Washington D.C. and NYC)

Department: Service Offering Management

Reports To: Associate Director, Service Offering Management