Field Care Coordinator

Duties/Responsibilities Schedules and conducts multiple home visits per day (clustered in small geographic areas) Supports the Healthfirst clinical team members, including UAS nurses and Care Managers, by facilitating cross‑cultural communications and interpreting the employee‑to‑member and member‑to‑employee conversation Responds to and, when needed, escalates member questions, as directed Properly documents findings in Healthfirst information systems Collaborates with other members of the clinical team (Care Managers, Care Coordinators, Clinical Eligibility Nurses, Medical Directors, etc.) to ensure member needs are prioritized and addressed Collects documents from members, including health care proxy agreements and other important member documents, and ensures they are routed to the appropriate recipient Additional duties as assigned Minimum Qualifications High school diploma or GED Bilingual in English and one or more language(s) Experience using health information systems to document or retrieve information Proficient computer skills experience, including a solid understanding of Microsoft Outlook, Word and Excel Ability to travel around downstate New York which includes the 5 boroughs, Long Island, Orange County, and Westchester Preferred Qualifications English proficient bilingual who also speaks Mandarin, Cantonese fluently highly preferred In alignment with our hyper local mission, it is highly preferred that the incumbent resides within a commutable distance to their assigned field location Ability to commute by car/vehicle Prior experience in a field-based health care role (home visits a plus) Work experience as an Interpreter/Translator or in a bilingual customer service role in the field and/or in a call‑center Experience with geriatric or other frail populations, including their caregivers, or in a health care office Familiar with areas of NYC, Long Island, and/or lower Westchester A valid NYS driver's license or ID Hiring Range* Greater New York City Area (NY, NJ, CT residents): $48,600 - $65,960 All Other Locations (within approved locations): $42,200 - $62,400 As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision. In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live. *The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role. Equal Opportunity Employer WE ARE AN EQUAL OPPORTUNITY EMPLOYER. HF Management Services, LLC complies with all applicable laws and regulations. Applicants and employees are considered for positions and are evaluated without regard to race, color, creed, religion, sex, national origin, sexual orientation, pregnancy, age, disability, genetic information, domestic violence victim status, gender and/or gender identity or expression, military status, veteran status, citizenship or immigration status, height and weight, familial status, marital status, or unemployment status, as well as any other legally protected basis. HF Management Services, LLC shall not discriminate against any disabled employee or applicant in regard to any position for which the employee or applicant is otherwise qualified. If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to View email address on click.appcast.io or calling View phone number on click.appcast.io. In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within HF Management Services, LLC will be reviewed at the e‑mail address and phone number supplied. Thank you for considering a career with HF Management Services, LLC. Know Your Rights #J-18808-Ljbffr