Kneat Admin/Consultant

Req ID: 380775

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Kneat Admin/Consultant to join our team in Hyderabad, Telangana (IN-TG), India (IN).

Required Skills

• Strong understanding of regulated GxP/GMP environments and controlled system operations.
• Experience supporting validation platforms, digital quality systems, or comparable enterprise/business applications.
• Knowledge of platform governance (Kneat platform), application administration, service management, change management, incident management, and audit readiness.
• Experience coordinating platform upgrades, patches, and releases in a controlled environment.
• Familiarity with user access management and compliance-driven operational processes.
• Strong stakeholder management, communication, and coordination skills.
• Ability to work with cross-functional IT, business, and vendor teams.
• Experience supporting audit and inspection activities, including documentation and compliance requirements.
• Analytical mindset with the ability to track operational performance, incidents, and service trends.

Job Responsibilities

• Manage and oversee platform governance and operational controls to ensure stable and compliant system operations.
• Provide administration oversight, including access management, configuration monitoring, and operational continuity.
• Perform user management activities such as user onboarding, role/access modifications, and deactivation of user accounts.
• Coordinate platform patching, upgrades, and release activities with vendors and internal stakeholders.
• Raise and track change requests, tickets, and approvals required for implementation activities.
• Monitor service levels and support operations, ensuring timely issue resolution and escalation management.
• Track and manage incidents, user requests, operational risks, deviations, and corrective actions.
• Support audit and inspection readiness by maintaining required documentation and ensuring adherence to controlled processes.
• Collaborate with IT and business stakeholders on platform changes, compliance requirements, risk management, and periodic reviews.
• Prepare and maintain operational reports, governance updates, and platform health metrics.
• Drive continuous improvement initiatives through analysis of service trends and operational performance data.
• Ensure platform operations align with business objectives, compliance expectations, and established support processes.

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About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, 

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