Help Desk Specialist

## Help Desk SpecialistApplylocations: Winchester, VAtime type: Full timeposted on: Posted Todayjob requisition id: JR109361*As one of the **nation's Top 15 Health Systems, recognized by Premier and Modern Healthcare**, Valley Health is a place where excellence, compassion, and purpose come together. This distinction reflects our commitment to exceptional patient care, clinical quality, and the caregivers who make it all possible.*## DepartmentINFORMATION SYSTEMS - 108231## Worker Sub TypeRegular## Work ShiftFirst Shift (United States of America)**Pay Range**$21.18 - $31.76# **Job Description**The Help Desk Specialist serves as the first point of contact for IT support, providing courteous and timely assistance to end users via phone, email, and remote tools. This role focuses on resolving basic technical issues, documenting incidents and service requests in ServiceNow, and escalating more complex matters following established procedures. The Specialist develops foundational technical and customer service skills while learning organizational systems, policies, and workflows.**Responsibilities and Duties**Provide first-level support via phone, portal, email, and remote toolsLog, categorize, prioritize, assign and document tickets accurately in ServiceNowPerform basic troubleshooting for hardware, software, account access, and peripheralsMeet defined SLAs and customer service standardsParticipate in training and continuous learningHandles low-to-moderate complexity incidents and requestsFollows documented procedures and knowledge articlesEscalates issues appropriately based on defined criteria**Education**High school diploma or equivalent. Associate’s degree in an IT field of study preferred.**Experience**Prior IT and customer service experience preferred.**Qualifications**Foundational IT knowledge (Windows, basic networking, common applications)Strong customer service and communication skillsAbility to follow processes and learn quickly# **Benefits**At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include:* A Zero-Deductible Health Plan* Dental and vision insurance* Generous Paid Time Off* Tuition Assistance* Retirement Savings Match* A Robust Employee Assistance Program to help with many aspects of emotional wellbeing* Membership to Healthy U: An Incentive-Based Wellness ProgramValley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development. In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more.To see the full scale of what we offer, visit valleyhealthbenefits.com. #J-18808-Ljbffr