Guest Service Representative

Locations Jamaica Bay Inn, 4175 Admiralty Way, Marina Del Rey, CA 90292, USA Front Office Full-Time Requisition #: GUEST007301 Description Jamaica Bay Inn, a Tapestry Collection by Hilton, is looking for an outstanding Guest Service Representative to join the team! Our Guest Service Representatives are flexible, hands‑on, team‑oriented professionals with high standards and are driven to exceed our guests’ expectations on a daily basis. Responsibilities Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests. Communicate effectively with guests and fellow team members. Greet arriving guests and complete established check‑in procedures on a daily basis to ensure guests are fully satisfied. Facilitate guest departures by following established procedures to close guest accounts and determine future room availability. Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures. Answer inquiries and accept reservations, both in person and over the phone, by utilizing the company’s reservation guideline and accurately communicating rates and information. Maintain good guest relations by staying abreast of all in‑house and area functions to answer questions and concerns in person and on the phone. Operate the PBX equipment by accepting incoming calls, assisting outgoing calls, setting wake‑up calls and communicating to guests to ensure timely and efficient service. Control cash and credit transactions at the front desk and maintain complete responsibility for the personal bank as specified by hotel policy. Process all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in a timely manner. Contribute to and maintain established information and communication sources such as department and front desk logbooks to enhance department communications and operations. Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel. Perform other duties as assigned, requested or deemed necessary by management. Benefits Medical, Dental and Vision Insurance, 401(k), Vacation and Sick Leave are offered with this position along with a Team Member Travel Program. The program encourages each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation. We also encourage quarterly team building, volunteering, and select charity promotions throughout the year. Pay Range $19.38 - $20.00 per hour Qualifications Skills Personal Skills Highly organized and efficient Pro‑active and results‑driven Ability to adapt and demonstrate flexibility Leads by example and with integrity Excellent communicator and team motivator Business‑like, socially engaged, passionate, expressive with a positive attitude Professional Skills Proficiency in MS Office Suite Experience with hotel operations software and sales programs Skillful in project planning and task prioritization Education High School or better. Experience At least 1‑3 years’ experience in a similar role within hotel operations demonstrating progressive career path responsibilities. Licenses & Certifications Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Jamaica-Bay-Inn