Maintenance Planner/Scheduler

At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz.

Job Description: 

The MRE Planner/Scheduler is a critical role within the maintenance organization of HelloFresh and our associated brands. This role is responsible for properly reviewing work requests, evaluating scope, allocating resources, and working with impacted teams to schedule associated activities in a way that avoids costly downtime and interruptions to business operations while ensuring optimized use of our labor and material resources. Periodic review of asset metadata and development of robust job plans are critical to keep our systems accurate and our data integrity strong. This position works closely with maintenance site, regional, and organizational leadership to keep maintenance operations running smoothly. The ideal candidate will immerse themselves in the HelloFresh DNA and will help drive our people and processes to reflect our company principles.

Shift: Monday to Friday - 6:00am to 2:30pm 

You will...

• Be responsible for forecasting PM work and properly load balancing daily workload allotment based on available labor and material resources.
• Be responsible for reviewing incoming maintenance requests and, with the assistance of site technicians and/or management as needed, evaluating criticality, work scope, and needed resources.
• Evaluate equipment and/or request scope and document in clear, concise, and descriptive job plans all of the requirements to complete the job effectively.
• Evaluate safety hazards and PPE requirements to ensure the safety of all maintenance staff and building associates is taken into consideration. 
• Estimate required labor, materials, and tools needed, and ensure availability prior to scheduling. This includes gathering any documentation (drawings, manuals, etc.) and ensuring that they are included as part of the job package.
• Ask for assistance from technicians and/or site maintenance management as needed. 
• Work with the site inventory specialist or site leadership to ensure that required parts are properly kitted and booked against the proper work request prior to scheduling. 
• Communicate with site operations and maintenance leadership to ensure work is scheduled, and that all impacted parties are aware of what is being done and when. If adjustments need to be made, communicate to and work with all impacted parties. 
• Review and report work backlog to management regularly to drive on-time completion of all work requests and predictive/preventive maintenance tasks. 
• Review downtime data and review potential warranty issues. You will escalate potential warranty issues to the site maintenance leadership and the inventory specialist (as needed for part warranty issues).
• Ensure equipment records and metadata are correct and perform audits by walking equipment lines and checking against CMMS equipment lists to ensure that all asset data is correctly identified and in the location identified within the CMMS database. 
• Create/enroll new equipment to CMMS and ensure completeness of metadata.
• Communicate with site maintenance leaders and technicians to continuously improve the planning process and associated job plans. 
• You will work with other planner schedulers in the network to leverage best practices, share experiences, and help educate each other. 
• Be open to other related duties as requested, such as participating in training of new MRE staff, assisting Business Operations leaders with proper use of the CMMS system, and helping launch new buildings as we continue to grow as a company.

You have...

• 5+ years of progressive experience in a maintenance environment, preferably with planning and scheduling
• A high school diploma or the equivalent education / experience.
• Experience with material handling equipment systems, with a basic understanding of installation, operation, and required general maintenance best practices.
• Proficient/Advanced knowledge of CMMS systems, preferably FMX and/or Fiix.
• Proficient in the use of standard office administrative software including document, spreadsheet, and slide presentation software (like MS Office or Google software suite).
• Proficient in reviewing data for accuracy, anomalies, and trends, and being able to discuss findings with maintenance leadership.
• Excellent verbal and written communication skills.
• The ability to read and understand drawings, schematics, and diagrams.
• The ability to multitask when needed.
• A high level of integrity and ethics, and excellent follow-through. 
• The ability to work in cold environments. 

You’ll get…

• Competitive hourly rate, 401K company match that vests immediately upon participation
• Generous PTO and additional sick leave
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

About HelloFresh

We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers’ homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!

At HelloFresh, we embrace diversity and inclusion. We are an equal-opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company’s commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.

We want to adapt our processes and create a safe space that welcomes everyone so please let us know how we can accommodate our process. In case you have any accessibility requirements you can share that with us in the application form.

To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn.

HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at:

• Europe: View email address on click.appcast.io
• APAC: View email address on click.appcast.io
• United States: View email address on click.appcast.io
• Canada: View email address on click.appcast.io