Community Growth Specialist

Community Growth Specialist

We are looking for a Community Growth Specialist with a passion for brand advocacy and community engagement to join our team. As a Community Growth Specialist at Favor, you are the face of the brand. Your primary responsibility will be to drive brand awareness and generate new customers through community partnerships and local events. You will engage directly with potential customers in the community, educating them on the value of Favor's on-demand delivery services. This role requires a dynamic individual who can pivot seamlessly between selling, meet & greets, and brand representation. You will partner with the Sales & Marketing leadership teams to execute localized strategies that grow our customer base and solidify Favor's presence in the Austin market.

What You'll Do:

• Meet and exceed quarterly and yearly predetermined goals and quotas, such as signed PTA partnerships, new customer activations, and promo code redemption rates
• Execute energetic community marketing activations, pop-up events, and targeted customer acquisition campaigns with local institutions, including schools, PTAs, and hospitals
• Help design and run creative, repeatable programs that successfully turn event attendees into first-time Favor users
• Maintain a standard MondayFriday schedule, with the regular flexibility to work weekends to support community events.
• Act as the enthusiastic face of the brand, proactively approaching potential customers to explain Favor's features, benefits, and everyday value
• Distribute marketing collateral and promotional codes to drive first-time app downloads and orders
• Research, scout, and recommend upcoming local festivals, community events, and high-foot-traffic areas for future growth opportunities
• Manage on-the-ground event logistics, including the setup, breakdown, and inventory management of all event kit and marketing materials
• Collaborate directly with the Marketing and Operations teams to capture social media content during live events and share market feedback

Skills You Have:

• Bachelor's degree or comparable formal training, certification and/or work experience
• 13 years of experience in sales, business development, or a customer-facing role preferred
• Ability to work a MondayFriday schedule and remain on your feet for extended periods
• Knowledge of market research, sales and negotiating principles
• Time management and organizational skills with the ability to manage competing priorities and meet deadlines with Google Suite
• Excellent written and verbal communication skills with a demonstrated ability to communicate via phone and email (both internally and externally) and experience creating and facilitating presentations. The ability to speak Spanish is a plus
• Ability to build lasting relationships

Who You Are:

• You're a team player who is energetic and coachable
• You thrive in a fast-paced, regularly changing environment
• You are an extroverted communicator who enjoys meeting new people and building community connections
• You are self aware and extremely self-motivated
• You persevere in the face of challenges with a positive, can-do attitude

Life at Favor

Where you'll work: This is a hybrid role, meaning you'll work from home roughly three days per week and collaborate with other team members in person at our HQ in Austin, Texas for the remaining work days. No matter where you work best, we foster an inclusive and flexible environment to support our workforce.

Benefits: We offer premium health, vision, dental, and life insurance, alongside 401(k) options. We go beyond the basics, while also throwing in a Favor Gold subscription and H-E-B discounts!

Paid time off (PTO): We offer unlimited PTO for salaried employees (that's actually unlimited) and ample vacation time to all team members.

Learning and development: We encourage personal growth and education through Intern(al)ships and Learning Labs taught by Favor team members and external facilitators.

Community: Whether you're an avid cyclist, dog lover, or Magic enthusiast, there's a group for you here. We foster community through Employee Resource Groups (ERGs), company-wide events, happy hours, and regular connection opportunities.

Diversity, equity, and inclusion: At Favor, we believe that to be the best delivery app in Texas, we need to represent all Texans. We are committed to growing a team with different backgrounds, experiences, abilities, and perspectives, and we are an equal opportunity employer. We review all resumes and qualifications with an open mind and encourage you to apply if this role interests you!

In addition, as a candidate, if you require any accommodations throughout the recruitment process, simply let your recruiter know! Our talent acquisition team will work with you directly to ensure a smooth and delightful process.