Technical Support Specialist

Technical Support SpecialistThe Technical Support Specialist (TSS I) is a service-oriented and self-motivated IT support position. The TSS will work on maintaining and monitoring the computer systems and networks for the Migrant Summer School, with dedicated focus on supporting administration, faculty, and staff with initial program set-up and ongoing daily operations. Tasks include solving complex technical issues, collaborating with end-users across all departments, and acting as the first responder for building-level technical assistance, computer classrooms, and lab operations. Responsibilities include managing technical work orders, communicating ticket status to staff, and interacting positively with students, parents, and the community. Equipment and Software Management: Setup, configure, and perform operational checks on new or reallocated computer hardware, printers, and associated peripherals at the building level; install/reinstall and configure software according to WSD standards; and actively deploy student computer imaging, user/group accounts, and student assessment testing setups. Recommend improvements to technical operations and support district technology goals. Responsible for following Operational Technology Policies and Procedures. Attendance and punctuality are critical for this position. Other duties as assigned.Qualifications: Minimum A.A. degree in a computer-related discipline or two years of documented experience. A Washington State Patrol Criminal History Information Form, required by RCW 43.43.830. Must hold or have the ability to acquire a valid Washington State driver's license, possess personal transportation, and have the ability to travel within Washington State. Knowledge and use of computer operating systems and concepts for both Apple Macintosh and Microsoft Windows operating systems. Ability to read and understand manuals for software and hardware applicable to district policies and standards. Ability to work collaboratively with staff and relate well with students and the public in frequent, fast-paced interactions. This position requires the ability to stoop, kneel, bend, turn, and reach; physical exertion to manually move, lift, and carry equipment is required. Ability to work effectively in crowded areas where noise is moderate to high.Benefits: Health insurance benefits for employees working 630 hours or more per year include medical, dental, vision, life and long term disability plans through the School Employees Benefits Board (SEBB). Retirement benefits are provided through the WA State Department of Retirement Systems (DRS).Paid leave benefits include 10 days of sick leave, 2 personal leave days and 11 holidays for 180 - 219 day employees.Paid leave benefits include 10 days of sick leave, 3 personal leave days and 11 holidays for 220 - 259 day employees.Paid leave benefits include 12 days of sick leave, 2 personal leave days, 14 holidays and 12 vacation days for 260 day employees.Tuition reimbursement, 50% up to $450 per year for qualified expenses.Immigration Reform and Control Act Requirement: The recommended applicant, if not a current regular employee, will be required to complete an INS I-9 form and must provide proof of employment eligibility prior to working.Disclosure Statement and Record Check: Pursuant to Chapter 486, Washington Laws of 1987, the recommended applicant, if not a current regular employee, will be required to complete a disclosure form indicating whether he or she has been convicted of crimes against persons listed in the law. In addition, a background check, based on fingerprints, will be requested from the Washington State Patrol & FBI. Employment is conditional based upon completion of the record check.Non-Discrimination StatementThe Wenatchee School District does not discriminate in any programs or activities on the basis of sex, race, creed, religion, color, national origin, age, veteran or military status, sexual orientation, gender expression, gender identity, disability, or the use of a trained dog guide or service animal and provides equal access to the Boy Scouts and other designated youth groups. The following employee(s) has been designated to handle questions and complaints of alleged discrimination: Civil Rights Coordinator, Title IX Officer, Section 504 Coordinator, HIB Compliance and Gender Inclusive Schools Coordinator: Eric Anderson, Executive Director of Learning, Teaching, and Schools, View email address on click.appcast.io, 235 Sunset Ave. Wenatchee, WA 98801, View phone number on click.appcast.io You can report discrimination and discriminatory harassment to any school staff member or to the district's Civil Rights Coordinator, listed above. You also have the right to file a complaint (see below). For a copy of your district's nondiscrimination policy and procedure, contact your school or district office or view it online here: Policy 3210 and Procedure 3210P