Class a Lead Support Driver - Requisition 4105

Class A Lead Support Driver

The Lead Support serves as the Area Manager's primary operational partner and second-in-charge, providing day-to-day frontline support to drivers and ensuring seamless execution of service operations. This role plays a critical part in resolving service issues, coordinating route coverage, training and retraining drivers, and managing service cases to ensure high levels of customer satisfaction, safety, and efficiency. The Lead Support is expected to lead by example in the field, reinforce company standards, and act as a key communication link between drivers, dispatch, and the Area Manager.

Essential Functions

• Act as the Area Manager's #2, supporting daily operations and stepping in to manage activities in the manager's absence.
• Provide direct support to CDL drivers, including route assistance, troubleshooting issues, and ensuring service completion.
• Resolve service cases promptly, including customer complaints, missed service, and operational disruptions.
• Schedule, track, and close service cases, ensuring accurate documentation and timely resolution.
• Train and retrain drivers on safety procedures, equipment uses, customer service expectations, and company standards.
• Assist with onboarding and field training for new drivers
• Support route coverage and planning
• Work closely with the Logistics Manager and the Area Manager to optimize routing and improve efficiency.
• Monitor daily operations to ensure safety, compliance, and productivity standards are met.
• Reinforce company policies and provide coaching and feedback to drivers to improve performance.
• Assist with investigation of service failures and recommend corrective actions.
• Support equipment management, including identifying maintenance needs and coordinating repairs, PM services and annual inspections
• Maintain clear and effective communication between drivers, dispatch, and management.
• Promote a culture of safety, accountability, teamwork, and customer focus.
• Responsible for route coverage across AZ, NV, NM for 12 weeks at a time depending on route coverage needs; cover routes while drivers are on vacation or call off.
• When not covering routes, support utility drivers.
• Perform office-based operational tasks including Excel reporting, Samsara, Roadnet experience, billing, and routing support.
• Communicate between drivers and other departments to ensure operational alignment.
• Support fleet service activities; familiarity with electric pallet jacks and PTO systems required.

Competencies

• Strong problem-solving and decision-making skills in fast-paced environments
• Excellent communication and interpersonal skills
• Ability to train, coach, and motivate team members
• Strong organizational and time management skills
• Customer-focused mindset with a sense of urgency
• Ability to multitask and prioritize competing demands
• Working knowledge of routing systems, CRM tools, and transportation software
• Manager level Proficiency in Microsoft Office products, especially Excel and general computer applications
• Strong attention to detail and follow-through

Work Environment

While performing the duties of this job, the employee will frequently work both in office and field environments. This includes exposure to outdoor weather conditions, odors, and operational sites. Physical Demands The employee is regularly required to stand, walk, talk, and hear. The role requires frequent use of hands and arms, occasional climbing, stooping, kneeling, and lifting. Specific vision abilities include close vision, distance vision, and the ability to adjust focus. Travel Travel is required and may be frequent depending on operational needs.

Key Role Expectations

• Act as a field leader and problem solver
• Be the go-to person for drivers
• Maintain ownership of service execution and issue resolution
• Support and reinforce the Area Manager's direction and priorities

Preferred education and experience:

• Associates degree or higher or demonstrated competency.
• Must have a valid driver's license. 2-3 years of experience, preferred.
• Class A CDL is a plus.
• Truck dispatching experience, preferred.
• Must be able to read, write and follow verbal and written instructions in English.

What we offer:

• Mission-driven work in a rapidly growing sustainability company
• Opportunities for professional growth and learning
• Collaborative, values-driven team culture
• Competitive salary and benefits