Customer Service Representative

Customer Service Representative

Our client, a well-established healthcare provider in Phoenix, AZ, is seeking a dedicated Customer Service Representative. This is a long-term contract role with the potential for permanent placement for standout performers.

As a Customer Service Representative, you will play a crucial role in supporting patient services over the phone. This position involves scheduling appointments, entering patient information into the system, verifying insurance, and handling referrals. The role is fast-paced, requiring the handling of over 100 calls per day, all while ensuring accuracy and maintaining a professional, patient-friendly demeanor.

Key Responsibilities

• Manage high-volume inbound calls, providing exceptional customer service to patients and healthcare providers.
• Accurately enter patient information into the system during calls.
• Schedule patient appointments and handle insurance verifications.
• Process referrals from provider offices and hospitals.
• Multitask effectively in a high-pressure environment.

Qualifications

• Minimum of 1 year of call center experience with a proven track record of managing high call volumes (60+ calls per day).
• At least 1 year of customer service experience.
• Healthcare industry experience or familiarity with medical terminology is preferred.

Additional Details

• Hours: Monday to Friday, 9:30 AM to 6:00 PM.
• Medical, Dental, Vision and 401(k) benefits.

Perks

• Contract position with the potential of turning full time..
• Small, tight-knit team environment with supportive management.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.