Risk Policy Sr Group Manager - Director

Responsibilities Lead and Develop a High-Performing Risk Analytics Team: Provide inspiring leadership and strategic guidance to a team of approximately 10+ Risk analysts, fostering a culture of excellence, efficiency, customer focus, and AI capability development. Oversee Management Control Assessment (MCA) and Regulatory Compliance: Develop, implement, and manage comprehensive Management Control Assessments (MCA) to ensure strict adherence to regulatory requirements and internal policies. Empower the team to effectively identify, measure, monitor, control, and report operational and compliance risks. Collaborate with the Business Control team to provide essential technical expertise and guidance for control testing activities. Design and Implement Robust Systemic Control Programs: Create and execute a robust program for validating systemic controls and evaluating positive and negative scenarios. Conduct thorough research, drive disposition of potential control failures and risks identified by the team and other 1st and 2nd Line of Defense monitoring functions. Analyze historical impacts, initiate timely escalations, and manage issue assessment processes in strict accordance with Citi's policies, while supporting all key control activities. Strategically Manage the Issues Portfolio: Lead the comprehensive management of the issues portfolio by collaborating closely with issue management teams, legal, compliance, operations, risk, and other key stakeholders. Ensure proper documentation of all issues, investigate root causes, develop and implement effective corrective action plans to mitigate risk exposure, design and deploy compensating measures, and partner with remediation teams to resolve impacted customer issues. Provide continuous oversight, deliver critical updates, ensure timely issue closure, and proactively elevate concerns regarding emerging risks. Lead Exam and Audit Response Preparedness: Direct preparation of complete and accurate account-level data sets for transaction testing in response to exam and audit requests. Assess regulatory and policy adherence, collaborate with audit and examination teams, interpret Citi regulatory guidelines, and engage key stakeholders to clarify needs and address potential exceptions. Drive Strategic MIS Transformation: Provide strategic leadership to transform Management Information Systems (MIS) processes, ensuring alignment with the overall Risk Management simplification and AI-focused strategy. Define and Execute Risk Management Strategy: Develop and articulate a clear vision, desired end-state, and strategic roadmap to achieve critical risk management objectives. Enlist and influence stakeholders to ensure strong support for the vision, end-state, and roadmap, and drive successful delivery and execution. Qualifications Extensive Leadership Experience: Minimum of 15 years of progressive experience in Risk Strategy, Analytics, and Decision Management, with a significant portion in leadership roles within complex and critical environments, specifically within the collections and recovery function. Advanced Analytical and Technical Proficiency: Demonstrated strong technical background with expertise in data analysis and manipulation using tools such as SAS, SQL, and Hadoop. Strategic Decision-Making in High-Risk Environments: Proven ability to make sound, strategic decisions in high-risk scenarios by expertly assessing complex situations based on available data, extensive experience, astute intuition, and judicious judgment. Superior Project and Program Management: Demonstrated success in leading and managing complex projects and initiatives from inception to successful completion, ensuring alignment with strategic objectives. Superior Stakeholder Engagement and Negotiation: Highly adept at effectively interfacing, influencing, and negotiating with diverse levels of senior management and critical stakeholders across Risk, Operations, and Product functions. Includes proactive communication and a "no surprises" approach to risk issue communication, and ability to confidently advocate autonomous views. Deep Domain Expertise: Comprehensive knowledge of consumer risk management credit cycle processes, with strong emphasis on collections. In-depth understanding of applicable regulatory guidance and Citi’s internal policies relevant to collections and recovery. Education Required: Bachelor’s degree in a Quantitative Field such as Economics, Statistics, Engineering, Operations Research, Business Finance, or Mathematics. Preferred: Master’s degree in a relevant quantitative field. Benefits In addition to salary, Citi’s offerings may also include discretionary and formulaic incentive and retention awards. Competitive employee benefits include medical, dental and vision coverage; 401(k); life, accident and disability insurance; and wellness programs. Paid time off packages include planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Equal Opportunity Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi. #J-18808-Ljbffr Citi