Senior CRM System Analyst

Job Description Senior CRM System Analyst – Hybrid (Evanston, IL or Raleigh‑Durham, NC) – UL Standards & Engagement (ULSE). This role supports technology-enabled services and initiatives that advance UL’s mission to create a safer, more secure and sustainable world. The analyst will administer, optimize and continuously improve the organization’s CRM platform and related business systems, informing technology solution implementation, operational efficiency and user experience. Responsibilities Provide functional and operational support of technology software and systems. Serve as the primary resource for day‑to‑day administration of the CRM platform, ensuring business systems operate effectively, meet evolving stakeholder needs and align with ULSE strategic objectives. Continuously monitor, clean, and validate data to maintain high standards of data quality. Investigate, troubleshoot and resolve system and data related issues. Deliver end‑user support, training and guidance. Promote best practices related to data management, reporting, and CRM utilization. Develop and maintain dashboards and reports by integrating data from multiple sources to convey complex information clearly, ensuring accuracy, timeliness, and alignment with organizational goals. Partner with vendors and service providers, ensure effective communication, service delivery and contract compliance. Support end‑to‑end projects, execute activities across the project lifecycle and ensure timely and high‑quality deliverables. Apply solutions and implement proactive strategies to address complex, undefined and ambiguous challenges. Collaborate within the team to ensure team‑level goal achievement and enable successful adoption and integration of technology solutions. Support and facilitate internal and external meetings. Prepare meeting agendas, presentations, and other deliverables. Maintain continued awareness of industry trends, emerging technologies and best practices to continually improve performance and effectiveness of technology solutions. Independently execute tasks that range in complexity and scope. Perform other duties as directed. Qualifications Demonstrated application and knowledge in implementing technology and enterprise software solutions. Strong understanding of CRM platforms, business applications, data structures and business processes. Problem‑solving ability and proactive approach to anticipate, address and resolve challenges effectively. Positive and collaborative interpersonal skills with success building relationships and interacting with diverse stakeholders. Strong written and verbal communication skills. Ability to produce clear, concise and accurate documents, and translate insights into actionable recommendations. Excellent organizational and time‑management skills, attention to detail and ability to work and collaborate with others in a fast‑paced environment. Strong degree of learning agility and ability to manage tasks independently. Proficiency in Microsoft Office Suite products, specifically PowerPoint, Word and Excel or similar business applications. Bachelor’s degree. Minimum 1 year related work experience. Experience supporting CRM platforms such as Salesforce or similar systems. Proficiency with Microsoft Excel and reporting tools. Salesforce Certified Admin Certification (ADM 201) preferred. Benefits Salary range: $61,199.38-$84,149.14. Bonus compensation. Comprehensive medical, dental, vision and life insurance plans. Generous 401(k) matching of up to 5% of eligible pay; additional 4% investment into retirement fund after first year of continuous employment. Paid time off including vacation, holiday, sick and volunteer days. Flexible working arrangements may be discussed with manager. #J-18808-Ljbffr ULSE Inc.