Case Management Associate 1

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. PCG employs approximately 2,000 professionals throughout the U.S. and serves clients in all 50 states, three Canadian provinces and Europe. PCG offers a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations. Services Program Consulting Finance Consulting and Billing Services Applied Technology Outsourcing and Operations Strategy Project and Grants Management Assessments and Feasibility Studies CCS will work closely with the CCS Supervisor to ensure that program guidelines and policy are met, assist in maintaining a consistent work pace, adhere to schedules and meet both recurring and ad hoc deadlines. This person will also support their supervisor in mentoring and motivating Program Assistants to ensure they follow procedural requirements of CalWORKs and Stage 1 Child Care. Specific Responsibilities Conduct group and one‑on‑one intakes with clients applying for Stage 1 subsidized childcare benefits. Assist clients with childcare application and provide information about childcare provider options and resources. Determine clients’ eligibility for subsidized childcare benefits based on knowledge of eligibility requirements, regulations and guidelines. Collect, analyze, verify, and process documentation in a timely manner and according to program regulations, guidelines and standard operating procedures. Manage a caseload using State and County software systems, child care case management software and a Microsoft Access database. Properly maintain client case files by requesting, reviewing, and updating documentation for continual compliance. Process childcare changes or extensions within required timelines. Maintain up‑to‑date knowledge of CalWORKs Program Guide procedures and implement appropriately. Assist supervisor in meeting all performance metrics and achieving participant stated outcomes. Work with staff to achieve excellent contract performance, meaningful outputs, and adherence to stringent federal, state, county, and company compliance objectives. Assist with quality control procedures to ensure operational processes are executed accurately. Validate and complete monthly reports that measure project objectives. Assist in identifying training needs. Assist with ensuring participants receive quality and timely services. Required Skills Strong verbal and written communication skills. Ability to work with and relate to participants and staff and demonstrate active listening skills. Ability to display professionalism and empathy for participants and staff with diverse backgrounds. Ability to establish and maintain professional relationships with staff, management, Federal, State and County agencies as well as the general public. Ability to work independently and on multiple projects simultaneously. Ability to communicate across all levels of management and staff. Proper etiquette including customer relation techniques and superior verbal and written communication skills. Must be computer literate and have MS Word, Excel and Internet skills. Ability to learn specialized databases and software systems. Process oriented and results‑driven work strategy. Excellent accuracy and attention to detail. Ability to prioritize work and meet deadlines. Ability to recognize and maintain the confidentiality of all materials and information in the workspace. Ability to use various computer systems preferably CalSAWS although not required. Ability to maintain a record‑keeping and follow‑up system. High self‑awareness and ability to accept feedback. Detail and process improvement‑oriented and results‑driven. Ability to analyze data and develop summary reports. Qualifications An Associate’s or Bachelor’s degree preferred; however, a 2‑year degree combined with 2 years of sales/client accounts experience may be considered in lieu of a 4‑year degree. 2 to 4 years of customer relationship management or case management experience. Working Conditions Must reside in San Diego County. This position requires full‑time (Mon‑Fri) in‑office work, from 8 am‑5 pm. Flexibility to travel to other PCG offices if needed (Central & South Region). PCG does not sponsor newly hired foreign national workers for work authorization, including H‑1B sponsorship. The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified. EEO Statement Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company‑sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work. Compensation Compensation for this role ranges from $22.50 to $26.50 per hour. In addition, PCG provides a range of benefits including medical and dental care benefits, 401(k), paid time off, parental leave, and bereavement leave. #J-18808-Ljbffr Public Consulting Group