Member Sales Specialist

Member Sales Specialist

Are you ready to be a part of the most supportive fitness family in the world? We are excited to meet you and invite you to build a career in the fitness industry! Member Sales Responsibilities:

• Lead generation and nurturing: networking, community outreach, referrals, phone calls, emails, texts, etc.
• New member signups
• Tour and Trial Booking
• Trial follow up and conversions
• Creating and executing internal referral lead generation program

Member Relations Responsibilities:

• Continued support, interactions, and communication with members after signup, driving engagement and progress
• Assist members with scheduling their 1-1 fitness coaching appointments and signature studio classes
• Ensure that members check in when arriving to the facility, while monitoring status of member programs
• Maintain the cleanliness and order of the front desk area and ensure the members have a great club experience

Objectives:

• Meet club sales & lead goals
• Provide a great member experience
• Assist management as needed
• Ensure members are giving an NPS score of 8 or higher

Required Skills, Knowledge & Abilities:

• Strong critical thinking ability with great multi-tasking skills required
• Create and build strong relationships with people
• Passion for helping people feel healthy, happy and strong
• Doesn't mind rejection, rather sees it as a step to getting a yes
• Self motivated and driven to achieve set goals
• Prefers working with a team that becomes a second family
• So passionate about helping people stay healthy that overcoming their objections, fears and hesitations comes naturally
• Good with technology and software

Position Requirements:

• 2 years sales experience minimum (prefer 5 years)
• Full and part time positions available (minimum 20 hours per week)
• Morning, evening and weekend hours will be required as necessary
• Must be career minded and desire to grow with the company long term

Total On Target Earnings - $22-$30 an hour Perks:

• Complimentary 1:1 personal training session weekly
• Complimentary full access to facilities and amenities
• PTO Based on hours worked
• Discount on apparel and merchandise
• Healthcare reimbursement plan

Compensation: $22.00 - $30.00 per hour

Energy Fitness is more than a gym. We're a fitness family for life. Since 2003, our philosophy has been simple: to be the most supportive fitness family in the world. Every member receives personalized coaching, guidance, and support, along with access to premium equipment, recovery tools, studio classes, and amenities. Just as importantly, we prioritize an exceptional member experience at every touchpoint—from our Member Specialists and Coaches to our management team. Our commitment to our members, our team, and our community is at the heart of everything we do. That same commitment shapes how we hire.

Finding the right fit matters more to us than simply filling a position. Our interview process is intentionally thorough because we're looking for people who want more than a job—people who care about their work, support those around them, and want to grow with a loyal, close-knit team. When you commit to Energy Fitness, we commit to you.