Bilingual Customer Service Representative

Job Description

Job Description

Customer Service Representative (Bilingual)

Location Dallas, TX 75201 | Onsite

Ready to take the next step in your call center career? Join a reputable insurance organization where your customer service skills, problem-solving ability, and bilingual communication will make a real impact every day.

COMPENSATION & SCHEDULE

• $19.00/hour

• Monday–Friday | Flexible shifts between 8:00 AM – 7:00 PM

• W2 | Temp-to-Hire

ROLE IMPACT

As a Bilingual Customer Service Representative, you will be the primary point of contact for customers–resolving inquiries, processing requests, and delivering a seamless service experience. Your ability to communicate clearly and handle high-volume interactions will directly contribute to customer satisfaction and operational success.

KEY RESPONSIBILITIES

• Handle high-volume inbound calls and email inquiries from customers

• Resolve customer concerns through effective problem identification and escalation when needed

• Provide accurate information regarding products and services

• Process orders, applications, and service requests with attention to detail

• Route calls and inquiries to appropriate departments

• Maintain up-to-date knowledge of systems, processes, and company offerings

• Cross-train across departments to support business needs

• Assist in training new team members on systems and workflows

• Support management with special projects and team initiatives

• Contribute to a collaborative team environment and act as a resource for peers

MINIMUM QUALIFICATIONS

• 3+ years of call center experience

• Bilingual in Spanish and English (highly preferred)

• High school diploma or GED

• Proficiency in Microsoft Office applications

• Strong problem-solving and analytical skills

• Excellent written and verbal communication skills

• Ability to multitask, prioritize, and manage time effectively

CORE TOOLS & SYSTEMS

• Microsoft Office Suite

• Call center systems and CRM platforms

• Email and internal communication tools

LEGAL NOTICE

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at:

Company Description

CornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our core values of compassion, integrity, self discipline, and faith.

CornerStone currently has 11 offices across the Metroplex to serve your needs. If you are a job seeker looking for short-term supplemental income or a full-time position that will launch a new career, we can assist you in finding the right opportunity!

Company Description

CornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our core values of compassion, integrity, self discipline, and faith.\r\n\r\nCornerStone currently has 11 offices across the Metroplex to serve your needs. If you are a job seeker looking for short-term supplemental income or a full-time position that will launch a new career, we can assist you in finding the right opportunity!