Customer Service Representative

Customer Service Representative We are looking for customer service representatives with exceptional people skills, and the ability to learn new skills in a short amount of time, in order to better service our union members.We have direct relationships with over 5,000 union associations around California. What we do is coordinate and educate the union members on benefits that are provided to them.As a customer service representative, you will need to be able to resolve all questions and concerns in a timely manner in order to provide exceptional service to our union members.Working with us will provide the ability to learn new skills that can help you in order to succeed and grow with the company.Basic Responsibilities: Handle customer inquiriesProvide information about the products and servicesTroubleshoot and resolve issues and concernsDocument and update customer records based on interactionsDevelop and maintain a knowledge base of the servicesQualifications: Previous experience in customer service, or other related fieldsAbility to build rapport with clientsAbility to prioritize and multitaskPositive and professional demeanorExcellent written and verbal communication skills.Must reside in CaliforniaEmployment Type: Full TimeSalary Range: $45,000 - $75,000