Call Center Representative (Remote) - Federal Law Enforcement (West Virginia)

US Advisors is seeking   Remote  Call Center Representatives to support a federal law enforcement client in a 24/7 mission-critical contact center environment . Representatives will review, document, and report sensitive information while providing accurate call tracking, research, and escalation support.The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client’s operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance. 

Responsibilities

• Answer and track high-volume inbound calls in a federal contact center
• Document calls and prepare detailed reports in government systems
• Conduct database and open-source intelligence (OSINT) research
• Route and escalate calls according to operational procedures
• Maintain accuracy while handling sensitive or law-enforcement related information
• Other duties, as assigned 

Requirements

Required:

• 3+ years of call center or contact center experience  
• Associates Degree 
• Proven ability to multitask simultaneously communicating and inputting data 
• Strong written and verbal communication skills 
• Proficiency with telephony systems, CRMs, and Microsoft Office Suite. 
• Experience in handling sensitive information 
• Ability to work in a 24/7 operational environment, including nights and weekends

Preferred:

• Experience operating in  federal, DHS, ICE, or law enforcement environments .
• Prior experience supporting contact/call center environments.
• Experience with 24/7 operational environments.

Compensation
The expected hourly rate is $21.00- $22.00.

Additional Information

• Client: Federal law enforcement agency
• Clearance Requirement: Must be eligible for Public Trust clearance
• Work Schedule: Full-time, remote (work from home) position located in the El Paso, TX metropolitan area; supporting 24/7/365 operations
• Start Date: Immediate upon background approval

About US Advisors
US Advisors is a professional services firm providing  mission support, analytics, and compliance solutions to federal agencies. Our team helps strengthen national security, workforce readiness, and operational efficiency across civilian and law enforcement missions.
We value creativity, integrity, and collaboration—and we’re looking for professionals who bring those same qualities to every project.

Equal Employment Opportunity Statement

US Advisors is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status.