Help Desk Technician
Provision People
Summary: Our award-winning client is seeking a Help Desk Technician to join their team. We're seeking a talented Help Desk Technician to join our team in a dynamic midtown Manhattan office. You'll provide exceptional onsite support to a dedicated client while also remotely assisting our broader customer base. Responsibilities:
- Split your time between onsite client support (20 hrs) and remote support for our client customers (20 hrs).
- Gain a thorough understanding of our client's practices through a comprehensive 3-week training program.
- Leverage your strong customer service skills to troubleshoot a wide range of issues (password resets, printer setups, OS updates, workstation migrations, server issues, MDM).
- Participate in our on-call rotation (with additional compensation).
- Collaborate with the Service Desk Manager and team through regular check-ins and monthly company meetings (breakfast included!).
- Continuously learn, be challenged, and grow within a supportive environment.
- A problem-solving pro with a passion for technology.
- Proficiency in:
- Microsoft Windows, MacOS, iOS, Android
- Application troubleshooting
- Network layers 1-3 troubleshooting
- Email security and client education
- M365/Google Admin, Workspace, SharePoint
- Server troubleshooting (Server 2012-2022, MacOS Server, NAS)
- Email migrations and various email services
- Enterprise network equipment (SonicWall, Meraki, Unifi)
- Backup, VPN, RAID configuration across platforms
- VoIP, spam filtering, advanced email troubleshooting
- Printer relays through O365/Google
- A minimum of 3 years experience supporting Windows and Apple environments.
- Strong PC hardware and software support skills (adding RAM, SSD replacement, command line knowledge).
- Expertise in Apple OS upgrades, migrations, iOS support, and MDM.
- A knack for building strong client relationships and explaining technical concepts clearly.
- The ability to thrive in a team environment, seeking help when needed while taking ownership of tasks.
- Excellent multitasking skills and a keen understanding of ticket prioritization.
- Experience with ticketing systems (RMM tools, PSA software).
Vacancy posted 3 days ago
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