Customer Service Representative

Job Description

Job Description

Job description:

· Generate new business opportunities through prospecting within independent customers and dealer market.

· Check in vehicles and tag vehicles.

· Manage a preferred network of Dealerships.

· Follow up on new leads and referrals resulting from field activity in both customers and Dealerships.

· Maintain and grow dealer relationships by acting as a liaison between Auto Collision Group customers and dealers.

· Identify sales prospects and contact these and other accounts assigned to you.

· Provide high quality customer service

· Provide information to facilitate problem resolutions

· Promote and educate customers on vehicle repair status and services provided by Auto Collision Group, Inc.

· Prepare action plans and schedules to visit representatives from accounts assigned to you.

· Act as a BDC Representative between dealerships and all of Auto Collision Group, Inc. internal departments.

· Collect purchase orders for all warranty and internal work completed for dealerships.

· Requires entry to intermediate level experience in discipline

· Conducts routine tasks as directed

· Closely supervised with little latitude for independent judgment

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Mission Viejo, CA 92692 (Required)

Work Location: In person