Assistant General Manager

City, State: New York, New York Title: Assistant General Manager Location: New York, New York FLSA: Exempt Status: Full-time Reports to: General Manager Supervises: Property Team Members Pay Range: $82,500-$91,000 annually Job Summary The Assistant General Manager supports the General Manager in overseeing the hotel’s operations, focusing on front‑of‑house and housekeeping functions. The role manages daily operations, ensures guest satisfaction, and maintains operational and financial performance in line with company standards. Key Responsibilities Assist in overseeing hotel operations, focusing on front‑of‑house and housekeeping departments. Provide the Revenue Management Department with market analysis and local event forecasts to optimize occupancy and rates. Support sales efforts by ensuring front office and reservation teams understand rate structures and are trained in yield management procedures. Train and motivate front desk staff to perform front office operations, revenue management tasks, and customer service protocols. Help produce the annual budget and forecast changes in operating expenses and labor costs. Adjust controllable expenses based on monthly revenue forecasts to maintain profit margins. Administer company policies for cash handling, accounts payable, accounts receivable, and payroll in the General Manager’s absence. Deliver guest services in line with company standards and address guest complaints directly. Manage guest loyalty programs and ensure compliance with franchise or company policies. Recruit, select, and motivate associates; provide leadership and guidance to maintain high levels of guest service. Assist in managing the hotel’s physical condition, including maintenance and quality control programs. Collaborate with the General Manager to address operational challenges and develop improvement strategies. Required Experience, Education, and Skills Bachelor’s degree in Hotel/Restaurant Management, Business, or a related field; equivalent experience may be acceptable. 3–5 years of hotel management experience, preferably in front‑of‑house or rooms division operations. Strong knowledge of revenue management, financial analysis, and budgeting. Proficiency in property management systems and Microsoft Office (Word, Excel, PowerPoint). Excellent communication and leadership skills to manage staff and interact with guests. Ability to make data‑driven decisions, adjust strategies to improve performance, and resolve guest issues effectively. Experience in recruitment, staff training, and performance management. Strong organizational skills and ability to manage multiple tasks and priorities. Work Environment Primarily an indoor role, with frequent interaction in guest areas, front‑of‑house, and housekeeping departments. Must be able to sit, stand, and walk for extended periods while overseeing hotel operations, lift and carry objects up to 20lbs occasionally, and maintain a flexible schedule that includes evenings, weekends, and holidays as required. Other Duties Responsibilities may change at any time with or without notice. Equal Employment Opportunity Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members. Resumes and applications will be evaluated based on qualifications and the ability to meet the position’s requirements. All Stonebridge openings are projected to close within 30 days of the original posting date. #J-18808-Ljbffr