Microsoft 365 Administrator

JOB SUMMARY

The Microsoft 365 Administrator is responsible for the administration, support, maintenance, and optimization of the organization's Microsoft 365 environment. This position manages core Microsoft 365 services, including Entra ID (Azure Active Directory), Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, licensing, and tenant administration. The role also supports identity management, security and compliance initiatives, Azure integrations, and Power Platform solutions. Working closely with IT teams and business stakeholders, the Microsoft 365 Administrator ensures system reliability, security, governance, and operational efficiency across the Microsoft ecosystem.

ESSENTIAL JOB FUNCTIONS

1. Administer, maintain, and optimize the Microsoft 365 tenant using the Microsoft 365 Admin Center.
2. Manage Entra ID (Azure AD), including user and group administration, role assignments, multi-factor authentication (MFA), and conditional access policies.
3. Oversee Microsoft 365 licensing, utilization, and cost management to ensure efficient allocation of resources.
4. Administer and support Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive, including configuration, governance, permissions, policies, and troubleshooting.
5. Design, build, and maintain SharePoint Online sites, templates, and collaboration solutions to support business operations.
6. Provide Tier 2/3 technical support and serve as the escalation point for Microsoft 365-related issues.
7. Support Azure administration activities related to identity management, security, and hybrid environment integrations.
8. Administer and support Power Platform solutions, including Power Apps environments, connectors, application lifecycle management, and Power BI workspaces, datasets, publishing, and access controls.
9. Implement and maintain security, compliance, retention, and data loss prevention (DLP) controls, while developing and maintaining system documentation, standard operating procedures, and end-user guidance.
10. This job description is not designed to cover or contain a comprehensive listing of the required activities, duties, or responsibilities of the team member. Duties, obligations, and activities may change, or new ones may be assigned at any time with or without notice.

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.


LEADERSHIP COMPETENCY MODEL

This role requires the demonstration of the following competencies:

Instills Trust | Communicates Effectively | Demonstrates Customer Focus | Takes Initiative | Makes Quality Decisions | Drives Growth | Ensures Accountability | Drives Results

KNOWLEDGE, SKILLS, AND ABILITIES

1. Advanced knowledge of Microsoft 365 administration, including Microsoft 365 Admin Center, Entra ID (Azure AD), Exchange Online, SharePoint Online, OneDrive, and Microsoft Teams.
2. Knowledge of Microsoft 365 licensing models, subscription management, and license optimization practices.
3. Experience administering and supporting Exchange Online, including mail flow, policies, and troubleshooting.
4. Experience with Microsoft Power Platform solutions, including Power Apps, Power BI, and related administration functions.
5. Working knowledge of Microsoft Copilot, Azure services, identity management, security controls, and hybrid cloud environments.
6. Strong customer service, problem-solving, troubleshooting, and analytical skills; scripting and automation experience with tools such as PowerShell, Python, or Terraform preferred.

SUPERVISORY RESPONSIBILITIES

• This position has no supervisory responsibilities.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• In office environment

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

PLANNED BUSINESS TRAVEL

• This job requires less than 5% planned business travel.

EDUCATION AND EXPERIENCE

• High School diploma or equivalent is required. Associate or bachelor's degree, preferred.
• 3-5 years of experience in IT related roles years with education is desirable.
• Microsoft Certificates Preferred
• Azure and O365 experience required.

EEO STATEMENT

DuraServ is an equal-opportunity employer. We prohibit discrimination and afford equal employment opportunities to team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.


Our EEO policy applies to all aspects of the relationship between DuraServ and its team members, including recruitment, employment, promotion, transfer, training, working conditions, compensation, benefits, and application of policies.