Coordinator Marketing

Hilton Grand Vacations

Job Description

As a Direct Sales Marketing Administrator, you will be tasked with routing and screening all inbound calls, Webforms and cases for the department. This position is integral to ensure optimal customer service and sales.

Responsibilities

As a Marketing Administrator, your primary responsibility will be the operations administrative support of the Direct Sales department. This position is tasked with ensuring all incoming calls/webforms are screened and routed to the correct department or sales team.

Additional responsibilities include:

Monitoring the department's voicemail box and distributing leads appropriately
Processing all operations lead request support tickets submitted by Direct Sales agents and Club Department within the service timeframe set by management (Salesforce cases)
Support departmental reporting using a combination of Salesforce and Excel reports
Ensure shared files are organized appropriately
Create, activate and deactivate Salesforce campaigns
Maintain and organize the shared department Outlook box
About 75% of your time will be spent answering inbound calls for the department. This will be adjusted from time to time, in conjunction with the various needs of the department.

Qualifications

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

One-year customer service experience
High School Diploma
One plus year's telephone experience
Proficiency in Microsoft Office
Must be able to work a flexible schedule to include evenings, weekends and holidays

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

One-year vacation ownership experience
Experience using Salesforce.com or similar CRM tool
Working knowledge of Microsoft Excel - Pivot Tables, Vlookups and advanced formulas

Apply

Vacancy posted 1 day ago

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