Systems Technician Intern

Innovative, Inc., a Microsoft, VMware, HPE, and Cisco Premier Certified Partner, is seeking a Systems Technician Intern to join our Service department and gain hands-on experience in a fast-paced IT support environment. Working alongside our experienced technicians, you'll learn how we deliver L1/L2 support across diverse technologies while assisting small-to-mid-sized businesses throughout Maryland, Pennsylvania, and Virginia. This internship is perfect for students or recent graduates looking to launch their IT career with real-world, practical experience and mentorship from industry professionals.

No two days are the same - you'll encounter diverse challenges across multiple industries, giving you constant opportunities to expand your technical skills and build a professional network.

Innovative operates on the Entrepreneurial Operating System (EOS), a system that organizes a company's human energy, including how we meet, solve problems, plan, prioritize, communicate, follow processes, lead, and manage. Being part of an EOS company, you'll work in a structured and dynamic environment where roles and responsibilities are clearly defined. As an intern, you'll experience firsthand how a well-organized company operates and how continuous improvement drives success.

Benefits to You:

We invest in our interns and want to set you up for success:

• Hands-on mentorship from experienced professionals
• Access to used commercial-grade equipment (servers, switches, SAN, etc.) for learning
• Fantastic work culture based on well-established core values
• Training opportunities
• Professional experience that stands out on your resume and LinkedIn

What We're Looking For:

We'd love to hear from you if you have:

• Current student or recent graduate pursuing (or with a degree in) IT, Computer Science, Information Technology, or related field
• Basic computer troubleshooting experience or relevant coursework
• Interest in building and supporting PC, server, and network infrastructure hardware
• Strong customer service orientation and professional communication skills
• Ability to work in a team environment and willingness to learn from experienced professionals
• Reliable transportation to service calls throughout the region

It Would Be a Definite Plus to Have:

• Familiarity with basic networking concepts (TCP/IP, routing, switching)
• Experience with ticketing or asset management systems
• CompTIA A+ certification or active pursuit of the certification
• Interest in pursuing CompTIA Network+ or Microsoft certifications
• Familiarity with small business IT environments
• Basic knowledge of Cisco, Avaya, and/or other telephony systems

About the Company:
Innovative, Inc. offers managed and co-managed services for IT, voice, and print/copy infrastructure for small to mid-sized businesses. Headquartered in Hagerstown, Maryland, with a secondary location in Washington, DC, Innovative employs nearly 50 technology professionals and serves business clients in the I-70, I-270, and I-81 corridors from Chambersburg, PA, to Winchester, VA, and Washington, DC.

All qualified applicants will receive consideration for the internship without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran, or any other characteristic protected by applicable law.

IMPORTANT: A 5-question screening questionnaire is associated with this internship posting. Please make sure to complete this in its entirety in order to be considered for the position.