(USA) Member Specialist

What You’ll Do Provides member service. Maintains the checkout area. Resolves member issues and concerns. Promotes Sam’s Club products and services. Provides guidance and support to members regarding self‑service technology. Processes member purchases. Assists with payments, returns, refunds, and exchanges according to company policies for different membership and payment types. Follows company safety standards, procedures, and guidelines, including conducting safety sweeps. Follows proper procedures for handling merchandise. Corrects and reports unsafe situations to facility management. Maintains entrance areas and assists members with purchasing decisions. Locates merchandise, promotes the company’s products and services, zones the area, arranges and organizes merchandise, assists members with transporting items, and maintains a safe shopping environment. Maintains exit areas, reviews member receipts, acknowledges the member and identifies member needs, and ensures compliance with security and safety practices. Assists with the training of Member Frontline Services associates, teaches new technology, and delivers new program rollout training. Ensures area of responsibility is maintained in accordance with company policies by handling returns, arranging merchandise, and identifying shrink and damages. Complies with company policies, procedures, and standards of ethics and integrity, implementing related action plans and applying these to business processes and practices. Completes work assignments and priorities by using policies, data, resources, collaborating with managers, co‑workers, customers, and other business partners. Respect the Individual: Embraces differences, builds relationships, supports others, and helps attract best talent. Works as a team, communicates with impact, energy, and positivity to motivate and influence. Strengthens the team by helping, developing, and mentoring others, recognizing contributions and accomplishments. Act with Integrity: Maintains and promotes highest standards of integrity, ethics, compliance, and supports Walmart’s goal of becoming a regenerative company. Act with Integrity: Consistently demonstrates humility, self‑awareness, honesty, fairness, and transparency. Serve our Customers and Members: Delivers results while putting the customer first. Makes decisions based on reliable information, balancing short and long‑term priorities, and considering how own work impacts the team’s ability to deliver on purpose for all stakeholders. Strive for Excellence: Displays curiosity, desire to learn, takes calculated risks, demonstrates courage and resilience. Drives continuous improvement, open to new technologies and skills, supports others through change. Benefits Health benefits: medical, vision and dental coverage Financial benefits: 401(k), stock purchase and company‑paid life insurance Paid time off benefits: PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws where applicable. For information about PTO, see Other benefits: short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at Compensation The hourly wage range for this position is $17.00 to $25.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Minimum Qualifications Retail experience including operating front end equipment (for example, cash register). Working with mobile retail applications. Preferred Qualifications Retail experience including operating front end equipment (for example, cash register). Working with mobile retail applications. Location Primary Location: 1765 JONESBORO RD, MCDONOUGH, GA 30253-5969, United States of America Drug‑Free Workplace Policy Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. #J-18808-Ljbffr Sam's Club