Front Desk Clerk - Full-Time

Do you like being the face of a brand and lead all aspects of greeting and meeting guests? We are looking for a Front Desk Clerk to join our team at Seaglass Tower in Myrtle Beach! As a Front Desk Clerk, you would ensure that every interaction with a guest or owner is a positive and memorable experience while checking them in and out of the property.

Why do team members like working for us:

• Day 1 Benefit Eligibility (health, dental and vision)
• Recognition Programs and Rewards
• Discounted travel programs
• 401(k) program with company match.
• PTO, 10 Paid Holidays per year plus 2 floating
• Paid Sick Days
• Employee stock purchase program
• Tuition reimbursement programs
• Numerous learning and advancement opportunities

Schedule: Full-Time. Must be able to work various shifts, weekends and holidays.

Responsibilities

Responsibilities Include:

• Greet guests and visitors with a friendly, professional demeanor.
• Manage check‑in and check‑out procedures accurately and efficiently.
• Handle reservations, cancellations, and modifications using the property management system.
• Answer phone calls and respond to guest inquiries promptly.
• Process payments, issue receipts, and maintain accurate financial records.
• Coordinate with housekeeping and maintenance to ensure room readiness.
• Resolve guest complaints and issues in a timely, courteous manner.
• Maintain a tidy and organized front desk area.
• Provide information about hotel amenities, local attractions, and transportation options.
• Adhere to security protocols and maintain confidentiality of guest information.

Qualifications

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role optimally, applicants should possess the following minimum qualifications and experience:

• 6 months Customer Service Experience.
• High school diploma or equivalent.
• Previous experience in a front desk or hospitality role preferred.
• Proficient English language with the ability to communicate both verbally and in writing.
• A courteous, professional conduct and presentation needs to prevail when handling upset guests and difficult situations.
• Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
• Ability to multi-task responsibilities and prioritize duties to meet organizational targets and demands.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.