Delivery Operations Coordinator For Pharmacy

Job Description

Job Description

Location: Long Valley, NJ
Company: LTC Scripts
Employment Type: Full-Time

About LTC Scripts

LTC Scripts is a rapidly growing long-term care pharmacy serving assisted living, memory care, behavioral health, detox, correctional, and skilled nursing facilities throughout New Jersey. We are seeking a highly organized and detail-oriented Delivery Operations Coordinator to manage our pharmacy delivery network and support day-to-day pharmacy operations.

This position is ideal for someone who enjoys logistics, problem-solving, route optimization, customer service, and working in a fast-paced healthcare environment.

Position Summary

The Delivery Operations Coordinator is responsible for overseeing all pharmacy delivery operations, including route planning, driver management, vehicle coordination, facility communications, and resolution of delivery-related issues. This individual will work closely with pharmacists, technicians, drivers, and facility staff to ensure medications are delivered accurately and on time.

When delivery operations are running smoothly, this individual will assist the pharmacy team with packaging, organizing, and preparing medication deliveries.

Key Responsibilities

Delivery & Logistics Management

• Coordinate and manage twice-daily pharmacy delivery routes
• Create, optimize, and adjust delivery routes using eCourier, ChatGPT, mapping software, and other available technologies
• Monitor driver performance and route efficiency
• Troubleshoot delivery delays, missed deliveries, and emergency requests
• Dispatch drivers and provide real-time support throughout the day
• Maintain a network of backup and contract drivers for emergency coverage
• Manage driver schedules and coverage needs
• Coordinate special deliveries, STAT deliveries, and after-hours requests

Vehicle Management

• Schedule and track vehicle maintenance and repairs
• Coordinate inspections, registrations, and insurance requirements
• Monitor vehicle condition and mileage
• Arrange rentals or replacement vehicles when necessary

Facility & Customer Communication

• Serve as the primary point of contact for delivery-related questions
• Communicate with facility staff via phone, email, text message, fax, and pharmacy systems
• Provide delivery updates and resolve concerns professionally and promptly
• Document delivery issues and resolutions

Pharmacy Support

• Package medication deliveries accurately and efficiently
• Organize delivery totes, bins, and manifests
• Assist with delivery preparation and staging
• Verify outgoing deliveries for completeness and accuracy
• Support pharmacy workflow as needed

Qualifications

Required

• Strong organizational and multitasking abilities
• Excellent communication and customer service skills
• Proficiency with computers and technology
• Ability to think independently and solve problems quickly
• Ability to work under pressure and manage multiple priorities simultaneously
• Reliable transportation and dependable attendance

Preferred

• Pharmacy technician experience
• Long-term care pharmacy experience
• Dispatch, transportation, or logistics experience
• Experience with eCourier or similar routing software
• Experience managing drivers and delivery operations
• Familiarity with Microsoft Office, Google Workspace, and AI tools such as ChatGPT

Desired Traits

• Highly organized
• Detail-oriented
• Calm under pressure
• Strong follow-through
• Customer-focused
• Technology-savvy
• Self-starter
• Team player

Schedule

• Full-Time
• Primarily weekdays
• Some early morning, evening, or weekend coverage may be required based on operational needs
• Occasional on-call support for urgent delivery situations

Compensation

• Competitive salary based on experience
• Performance-based bonuses available
• Opportunity for advancement within a growing organization