Operations Manager

Operations Manager

Responsible for assisting the General Manager with execution of planning, directing, controlling, and coordination of the business in accordance with the missions, visions, philosophies, policies, and objectives set forth by Ownership. The Operations Manager assists in the effective administration of all departments by helping to ensure that gaming, legal, and safety policy compliance is followed at all times. The Operations Manager provides effective leadership, with primary objectives of attaining maximum profit on operations through effective marketing, fiscal management strategies and ensuring extraordinary guest experience. The Operations Manager must work well in a team environment and foster a problem solving, positive, and can-do approach to all responsibilities.

The Operations Manager interacts daily with Casino and Bar/Restaurant guests to create a welcoming atmosphere. By doing so, this ensures that a standard of excellence in guest service is delivered, and customer satisfaction throughout the casino is achieved and maintained. The Operations Manager has full comp privileges to use as they see fit and as business needs/strategies warrant.

Requirements:

1. Lead, through subordinate staff, and participate in the effective management of Property operations to maximize financial performance while upholding quality, safety and sanitation standards and maximizing levels of guest satisfaction.
2. Participate in regular staff meetings as directed and organize, arrange and conduct employee meetings for subordinate positions on a regular basis.
3. Primary verifier/authorization for all jackpots over the Manager on Duty limits.
4. Primary contact for immediate needs on property, first responder for property emergencies to evaluate, assist and of communicate upwards appropriately.
5. Primary on-site Surveillance and Security Management. Review/investigate all incidents as directed, document all Surveillance reviews and maintain records of all property incidents, work closely with Human Resources in the investigation and documentation of employee on the job injuries and incidents as needed.
6. Assist Marketing in the development and execution of casino promotions, special events, employee events, casino holiday decoration etc.
7. Ensure scheduling of Casino personnel is completed in a timely manner using best business practices to obtain maximum labor efficiencies without adversely affecting guest service, guest and employee safety and comfort. Fill in for MOD or other shifts as required.
8. Conduct and arrange team meetings with department personnel on a regular basis and as needed; provide recognition and rewards.
9. Track attendance and approve payroll for Casino personnel.
10. Maintain inventory control of office/casino supplies.
11. Fully understand and assist in compliance with all federal, state, county and municipal regulations pertaining to the health, safety, labor and gaming requirements of the property and its employees/guests.
12. Maintains confidentiality of all relevant information concerning guests, employees, and company assets.
13. Makes recommendations for disciplinary action and performance reviews, writes and presents disciplinary, coaching, and performance documentation as needed.
14. Maintain compliance of all gaming, local, state and federal laws regulations.
15. Be a leader and a role model to all employees.
16. Works with Human Resources department to ensure a productive, participative, and comfortable work environment in which all employees are valued and treated lawfully and consistently. Ensure compliance with all local, state and federal employment and labor law regulations. Directly facilitates open employee communications to discern grievances, and to respond to these grievances in all appropriate manners; including redressing meriting correction. Knowledgeable of all property departmental policies regarding employees, and report any and all violations of company policies/rules/procedures. Conducts interviews and recommends applicants for hire.
17. Ensure that guest satisfaction is consistently obtained and maintained.