Technical Support Specialist

Technical Support Specialist

Join our dynamic team as a Technical Support Specialist and become the vital link that ensures seamless technology operations for our organization. In this energetic role, you will provide expert assistance to users, troubleshoot complex software and hardware issues, and support our IT infrastructure to keep systems running smoothly. Your proactive approach and technical expertise will empower teams to work efficiently and confidently with their digital tools.

Responsibilities:

• Troubleshoot malfunctioning machines in our Customer Care Lab
• Evaluate freight-damaged machines, create an estimate of repair, and repair/refurbish machines
• Evaluate returned spare parts to confirm/refute field diagnosis, determine disposition, and document in Salesforce
• Record labor performed/parts utilized in repairs and product/parts dispositions in Sales Force
• Review operation and service manuals
• Maintain open dialogue with colleagues to ensure alignment

Additional duties as assigned

Preferred Skills:

• Self-starter with a "can-do" attitude that takes ownership
• Excellent phone etiquette with the ability to de-escalate tense situations
• Strong electrical and mechanical troubleshooting ability
• Knowledge of and ability to read electrical schematics and diagrams
• Above-average verbal and written communication skills
• Ability to work well with all levels of the organization
• Bilingual English and Spanish

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance