National Account Management Representative, Ecommerce - USA

National Account Management Representative, Ecommerce - USA

The National Account Management Representative, Ecommerce - USA is focused on hunting new key Ecommerce customers online retailers, marketplaces, D2C brands and omnichannel players within the United States, while managing and growing strong relationships with existing key accounts. Success in this role is driven by the promotion of tailored, solution-oriented Ecommerce logistics services (parcel, last-mile, fulfillment, cross-border, returns) across all Hellmann products and by confident external and internal stakeholder management.

Essential Duties And Responsibilities

• Manage Ecommerce key accounts within an assigned portfolio and maintain strong customer relationships to promote retention, growth, and customer satisfaction.
• Develop strategic account plans and identify opportunities to expand services and increase revenue within existing Ecommerce accounts.
• Understand customer supply chain requirements, including peak season planning, order fulfillment, parcel logistics, last-mile delivery, cross-border transportation, and returns management.
• Design and present customized Ecommerce logistics solutions that address customer business objectives and operational challenges.
• Prospect, qualify, and develop new Ecommerce business opportunities through outbound sales activities, cold calling, networking, referrals, trade shows, industry events, and digital prospecting.
• Negotiate pricing, contractual agreements, and service solutions consistent with company policies and profitability goals.
• Collaborate with local and regional sales teams to identify and develop cross-selling opportunities within existing customer accounts.
• Conduct customer meetings, sales presentations, business reviews, and strategic planning sessions.
• Lead Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), and Annual Business Reviews as required.
• Partner with Product Management, Operations, Customer Service, and Pricing teams to develop competitive Ecommerce logistics solutions and proposals.
• Participate in RFQs, RFPs, tenders, and customer implementation activities.
• Maintain accurate and timely customer, pipeline, and sales activity records within the company CRM system (HISA).
• Monitor sales performance against established targets and maintain a healthy sales pipeline.
• Execute sales strategies, initiatives, and programs established by global, regional, and local sales leadership.
• Remain current on industry trends, Ecommerce market developments, competitive activity, and emerging logistics technologies.
• Ensure compliance with company policies, customer requirements, and applicable laws and regulations.
• Travel as required to support customer meetings, industry events, and business development activities.
• Perform other duties as assigned.

Qualifications

• Associate degree, vocational training, apprenticeship, or equivalent experience in Business Administration, Logistics, Supply Chain, Sales, Marketing, or a related field required.
• Bachelor's degree in Business Administration, Supply Chain Management, Marketing, or related field preferred.
• Minimum of four (4) years of sales, account management, business development, or customer-facing experience.
• Experience selling logistics, transportation, freight forwarding, parcel, fulfillment, Ecommerce, or supply chain solutions preferred.
• Demonstrated success in new business acquisition and account growth.
• Experience with CRM systems and pipeline management.
• Freight forwarding and international logistics experience preferred.
• Experience supporting Ecommerce, online retail, marketplace, direct-to-consumer (DTC), parcel, fulfillment, or cross-border logistics solutions preferred.

Knowledge, Skills & Attributes

• Customer-focused with a commitment to delivering exceptional service.
• Strong business acumen and commercial awareness.
• Proven hunting and farming sales mentality.
• Ability to identify business opportunities and develop strategic customer solutions.
• Knowledge of Ecommerce, online retail, marketplace operations, fulfillment, parcel distribution, returns management, and cross-border logistics.
• Strong communication, negotiation, presentation, and relationship-building skills.
• Results-oriented with a demonstrated ability to meet or exceed sales targets.
• Solution-oriented problem-solving skills.
• Entrepreneurial mindset with a proactive approach to business development.
• Digital affinity and comfort utilizing CRM, sales tools, and technology platforms.
• Strong organizational and time-management skills.
• Ability to work independently and collaboratively in a team environment.
• Adaptable and responsive in a fast-paced business environment.
• Proficient in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
• Proficient in CRM systems and sales reporting tools.
• Strong analytical and financial skills related to pricing and profitability analysis.
• Embodies Hellmann values of Care & Connect, Responsibility & Reliability, Innovation & Change, Personal Development, and Empowering Others.

Physical Demands

• Frequently required to stand, and walk
• Regularly required to sit for extended periods
• Regularly uses arms to reach, hands and fingers for computer and phone use
• Speaking clearly and listening for heavy phone contact
• Requires close-up and computer screen distance vision ability
• Requires occasional overnight travel

Work Environment

• The work environment characteristics are similar of those of an office setting with various office equipment.
• Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!
• If you are excited by this fantastic opportunity and have what it takes, then click APPLY!