Medical Assistant Preceptor

Medical Assistant Preceptor

We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At Oak Street Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

The purpose of a MA Preceptors at Oak Street Health is to serve as a dedicated preceptor for new hires and support skill building for established Oakies. MA Preceptors provide local training for onboarding, new company-wide or regional implementations, and remediation for skills and competencies. Additionally, MA Preceptors provide float coverage during which they collect all necessary medical information regarding our patients to ensure providers have the most accurate information available when making healthcare decisions.

MA Preceptors report to the regional Director of Clinical Support. They are a vital element of our model and important members of our Care Teams. Being a MA Preceptor at Oak Street Health requires high levels of flexibility, energy, attention to detail, mastery of role, skill in training, and problem solving skills. You will be expected to build relationships with Oak Street Health members throughout their new hire or current Oaky journey. MA Preceptors will collaborate closely with Directors of Clinical Support and center-level leaders to meet identified needs for precepting throughout the region(s) in which they cover. As a MA Preceptor, you will develop strong working relationships with team members identified for precepting and support their skill mastery and core competencies required for job proficiency. The MA Preceptor will also assist in the assessment of patients' health conditions, through screenings and routine diagnostic testing performed during appointments when providing float coverage during non-precepting hours.

Core Responsibilities:

• Precepting (0.5 - 0.6 FTE)
• Responsible for developing skills and competencies needed to be an effective preceptor, by attending required trainings and skill development sessions.
• Provide local training for onboarding, new company-wide and regional implementations, and remediation for skills and competencies.
• Help a new Oaky put into practice what they have learned in onboarding and assess readiness to perform independently in role
• Empower MA IIs, who serve as center-level site mentors
• Float coverage (0.4 - 0.5 FTE)
• Ensure an efficient patient flow; room patients in a timely manner, complete vital signs, complete required screenings and complete medication reviews
• Inventory supplies and stock exam rooms
• Respond to patient requests for telephonic support (Lab results, faxing records to specialists, etc)
• In accordance with state regulations, MAs may administer vaccinations, perform point of care tests including but not limited to: A1C, spirometry, EKGs, blood draws for lab testing, etc
• Import required documents into EMR via scanning or PDF upload.
• Participate in care team meetings to discuss patient care and clinic operations
• Process orders for durable medical equipment
• Request medical records from external providers as required by the provider
• As required, conduct routine quality control checks including infection control measures, equipment, and checks for expired medication and supplies and/or assist in maintaining center lab
• Other duties as assigned

What we're looking for:

• State or national certification (as required by state), or graduation from an accredited medical assistant course
• 1 year experience as a medical assistant at Oak Street Health
• CPR or BLS Certification
• Electronic Medical Record experience
• Computer skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel or Google Sheets, etc.
• Proficiency in non-English languages as required by the center's demographics.
• US work authorization
• Candidate must be willing to travel to all centers regionally to support precepting and have access to a reliable form of transportation

Strongly Preferred Qualifications:

• 3 years of experience as a medical assistant
• Successful mastery of the workflow in their previous MA II position
• Commitment and passion for training and continuing education
• An appetite for expanded responsibilities, greater clinical experience, and a chance to truly make an impact in the growth and development of their Oaky teammates

Preferred Qualifications:

• 2 or more years of experience working with geriatric patients
• Phlebotomy Technician Certification

Other Skills:

• Problem-solving skills, professional accountability, and a flexible, positive attitude
• Strong communication skills and customer service orientation
• Someone who embodies being "Oaky"

What does being "Oaky" look like?

• Radiating positive energy
• Assuming good intentions
• Creating an unmatched patient experience
• Driving clinical excellence
• Taking ownership and delivering results
• Being relentlessly determined

Why Oak Street Health?

Oak Street Health is on a mission to "Rebuild healthcare as it should be", providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient's communities, and focused on the quality of care over volume of services. We're an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody "Oaky" values and passion for our mission.

Oak Street Health Benefits:

• Mission-focused career impacting change and measurably improving health outcomes for medicare patients
• Paid vacation, sick time, and investment/retirement 401K match options
• Health insurance, vision, and dental benefits
• Opportunities for leadership development and continuing education stipends
• New centers and flexible work environments
• Opportunities for high levels of responsibility and rapid advancement

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.