Assistant Food & Beverage Manager

The Assistant Food & Beverage Manager supports the Food & Beverage Manager in overseeing the daily operations of all food and beverage outlets throughout Diggerland USA. This position is responsible for ensuring exceptional guest service, food quality, cleanliness, safety, inventory control, staffing, and financial performance while helping lead a large team of seasonal employees. The Assistant Manager plays a key role in delivering a fun, efficient, and family-friendly dining experience in both the theme park and water park. This is a part-time seasonal position.

Essential Duties & Responsibilities

• Assist with the daily operation of all food and beverage locations, including The Lunch Pail, Tool Box Café, Scoops & Shovels, Forklift Café, Splash N' Dash, and The Pit Stop, as well as group catering and special events.
• Lead, coach, and develop seasonal supervisors, leads, and food service team members.
• Assist with recruiting, interviewing, onboarding, training, scheduling, and evaluating staff.
• Ensure all locations maintain high standards of guest service, food quality, cleanliness, and presentation.
• Enforce compliance with all local health department regulations, ServSafe standards, company policies, and sanitation procedures.
• Monitor food preparation, portion control, product quality, and recipe consistency.
• Assist with inventory management, purchasing, budgets, receiving deliveries, and minimizing food waste.
• Monitor labor costs by assisting with scheduling based on attendance, weather, park attendance, and operating hours.
• Perform opening, closing, and operational inspections of all food and beverage locations.
• Ensure all cash handling, point-of-sale, and reconciliation procedures are followed accurately.
• Respond professionally and efficiently to guest concerns and service recovery opportunities.
• Support park-wide special events, festivals, groups, birthday parties, and catered functions.
• Maintain food and beverage equipment and coordinate maintenance requests as needed.
• Ensure compliance with all Board of Health, OSHA, safety, and emergency procedures.
• Step into the Food & Beverage Manager's responsibilities during their absence.
• Perform other duties as assigned.

Qualifications

• High school diploma or GED required.
• Minimum of two (2) years of supervisory experience in food service, hospitality, restaurant, amusement park, or entertainment operations preferred.
• Experience supervising large seasonal workforces preferred.
• ServSafe Food Protection Manager Certification required or ability to obtain within 90 days.
• Strong understanding of inventory management, food cost controls, labor management, and guest service.
• Ability to work flexible hours, including weekends, holidays, evenings, and extended shifts during peak operating periods.

Knowledge, Skills & Abilities

• Excellent leadership, coaching, and communication skills.
• Strong organizational and time management abilities.
• Ability to thrive in a fast-paced, high-volume environment.
• Excellent guest service and conflict resolution skills.
• Ability to analyze sales, labor, and inventory reports.
• Proficient with Microsoft Office, POS systems, and scheduling software.
• Strong attention to detail and commitment to safety and cleanliness.
• Ability to lead by example while maintaining a positive and professional attitude.

Physical Requirements

• Ability to stand and walk for extended periods throughout the park.
• Ability to lift, push, pull, and carry up to 50 pounds.
• Ability to bend, stoop, climb stairs, and work in indoor and outdoor environments.
• Ability to work in varying weather conditions, including heat, humidity, cold and rain.
• Ability to work extended hours during peak attendance, holidays, and special events.

Working Conditions

• Fast-paced amusement and water park environment.
• Frequent interaction with guests, vendors, and team members.
• Exposure to commercial kitchen equipment, cleaning chemicals, and outdoor weather conditions.
• Requires flexibility to workdays, nights, weekends, holidays, and special events based on business needs.

Performance Expectations

• Deliver exceptional guest service while promoting Diggerland USA's family-friendly atmosphere.
• Maintain high food quality and sanitation standards.
• Support department goals for sales, labor, food cost, and guest satisfaction.
• Foster a positive, respectful, and team-oriented work environment.
• Ensure all food and beverage operations support the overall mission of providing a safe, clean, and memorable experience for every guest.
• Tasks may change and vary during the operational calendar.