Payment Operations Support Specialist

Payment Operations Support Specialist

Class Act Federal Credit UnionLOUISVILLE, KY

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At Class Act Federal Credit Union, we’re more than just a financial institution — we’re a community. Since 1954, we’ve proudly operated as a member-owned financial cooperative with a mission to deliver meaningful value and personalized financial solutions to our members. Unlike traditional banks, we don’t serve stockholders — we serve people. Every decision we make is rooted in our core belief of “People Helping People.”

We're honored to be named a 2026 Best Places to Work — a recognition that reflects our strong culture, dedicated team, and unwavering commitment to both our members and employees.

Our dedication to service extends beyond financial solutions. We actively support our team’s involvement in the community, offering paid volunteer time so employees can give back to the educational initiatives that matter most to them. It’s just one of the many ways we show that our people — both members and team members — come first.

At Class Act, we’re focused on:

• Hiring the best
  

• Training for success
  

• Empowering every voice
  

• Fostering a respectful and inclusive environment
  

• Recognizing and rewarding contributions
  

If you're looking for a meaningful career with a mission-driven organization that truly cares, Class Act is the place for you.

Come build your future with a team that’s building a better financial future for others.

This position will be flexible and responsible for providing cross-functional operational support across all areas of the Payment Operations Department. The Payment Operations Support Specialist will be fully cross trained across all Payment Operations functions and will serve as backup coverage for critical daily activities, ensuring continuity of service and operational accuracy.

In addition, this position will assist the Payment Operations Manager with department projects, process improvements, reporting, and special assignments to enhance efficiency, compliance, and member service.

Major Duties and Responsibilities:

Cross-Functional Operational Support

• Provide comprehensive support across all Payment Operations functions, including accounts payable and vendor payments, JCPS payroll processing, debit and credit services, ACH and wire processing, check and draft processing, online banking A2A transactions, and mobile banking/ATM check deposits, etc. 
• Ensure all transactions are processed accurately and on time while maintaining compliance with internal controls and established member service standards.
• Serve as primary backup for multiple Payment Operations roles, stepping in to support coverage during staffing gaps, peak volumes, or urgent needs.
• Maintain working knowledge of all departmental processes to ensure seamless workflow continuity and minimize operational risk.

Support the Payment Operations Manager with key department initiatives, including:

• Process improvement and streamlining efforts.
• Assist with system enhancements by participating in testing and validation to ensure functionality meets business needs.
• Contribute to the development, documentation, and maintenance of departmental procedures.
• Provide audit and compliance support by helping maintain accurate, up-to-date documentation and readiness for reviews.
• Assist with special projects and other initiatives as needed to support operational goals and continuous improvement.

Reporting, Reconciliation, and Specialized Support 

• Assist with daily, monthly, and ad hoc reporting and reconciliation activities to ensure accuracy and timeliness.
• Process monthly IRA distributions and related transactions, ensuring proper handling of retirement account activity.
• Support tax reporting functions by preparing, validating, and distributing IRS-related reports in compliance with regulatory requirements and Credit Union procedures.
• Provide responsive internal and member support for Payment Operations inquiries, resolving issues professionally and efficiently.
• Perform additional duties as assigned to support departmental goals and operational needs.

EOE

Education Requirements (All)

High school diploma or equivalent

Additional Information/Benefits

We're proud to offer a comprehensive benefits package that supports your well-being - both on and off the clock.

• Work Schedule: Monday - Friday

• Generous PTO: 120 hours in your first year

• 13 Paid Holidays

• Paid Parental Leave

• Paid Volunteer Time

• Tuition Reimbursement

• Free Parking

• Monthly* & Annual Incentives

• Medical Insurance: Starting as low as $2/month

• Free Dental & Vision Insurance

• Free Life Insurance (Includes Short & Long Term Disability + Accidental Death & Dismemberment)

• 401(k) with Employer Match

*Not all positions are eligible for monthly incentives.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan, Educational Assistance, Special Incentive Plans
This job reports to the Payment Operations Manager
this is a Full-Time position 1st ShiftApply