Operations Training Specialist (Distribution Center)

Job Description

Job Description

We are the champions of childhood

 

Hanna Andersson is a Portland, Oregon-based  premier kids and baby clothing brand . Our clothes are  made to play, made to last, and designed to let kids be kids . We have core  commitments to design, quality, and sustainability,  and we believe in  helping families create meaningful everyday moments. These principles guide the Hanna Way, and lead to an experience authentically different from other children’s brands.

 

We cultivate our unique brand by hiring team members who believe in these values, own a customer service mindset, and who are innovative, results-oriented, and comfortable working in a collaborative and growth-driven work environment. We all share in our brand’s success, and we actively encourage our team members to maintain a healthy balance in their daily lives.

Are you a hands-on training leader who can connect with teams in both English and Spanish? Do you thrive in a fast-paced distribution center environment and enjoy helping people learn, grow, and adapt to change? We’re looking for a bilingual Operations Training Specialist who can read, write, and speak English and Spanish fluently, and who is passionate about building practical, engaging training programs that support associates across all shifts. In this role, you’ll lead day-to-day training execution, support onboarding and ongoing development, and help ensure training is consistent, effective, and scalable as the business grows. You’ll also partner closely with Operations and IT to support upcoming WMS implementation and broader technology modernization efforts, helping associates and leaders feel confident with new processes, systems, and expectations.

What You’ll Do

• Lead and support consistent, high-quality onboarding and ongoing training across the Distribution Center.
• Facilitate hands-on training, coaching, and train-the-trainer sessions in both English and Spanish.
• Communicate clearly with associates and leaders across all shifts to ensure expectations, procedures, safety practices, and system changes are understood.
• Track trainee progress, training effectiveness, KPIs, and operational trends.
• Partner with supervisors to identify skill gaps and support associate development.
• Maintain and improve SOPs, training materials, and process documentation.
• Support WMS rollout readiness by helping develop and deliver clear, practical training plans.
• Use creative learning methods — hands-on, visual, digital, and coaching-based — to improve engagement and retention.
• Recommend practical improvements that make training more effective, efficient, and scalable.

What We’re Looking For

• Bilingual English/Spanish required, with the ability to  read, write, and speak clearly in both languages .
• 3+ years of experience in training, learning and development, or operations training.
• Experience leading training in a warehouse, distribution center, manufacturing, logistics, or other operational environment.
• Strong facilitation, coaching, and communication skills.
• Ability to manage multiple priorities in a fast-moving environment.
• Strong analytical skills and comfort using data to improve training outcomes.
• Experience supporting system or process implementations preferred; WMS experience a plus.
• Strong organization, follow-through, and attention to detail.
• Flexibility to support training across multiple shifts, including days, evenings, weekends, and occasional off-hours.

Why This Role Matters

This role is key to helping our Distribution Center teams feel prepared, supported, and confident. The right person will bring strong training experience, bilingual communication skills, and a practical, people-focused approach to helping associates succeed through peak periods, process changes, and future growth.

Hanna Talent Cultivation Standards:

With a rise in cyber-criminal activity, please note Hanna will never:

-Ask for any sensitive personal information via email, text, or other forms of instant messaging

-Interview you via email and/or send you a list of questions in lieu of an interview

-Extend an offer without speaking to you via phone or video call

-Ask for bank account or financial information during the recruiting process

 

Legitimate email communication will only be done to and from @hannaandersson.com email addresses. Please examine messages carefully to ensure this is the domain you are receiving messages from, as cybercriminals may also utilize domains that look similar but may have one letter off (such as @hannaandersson.com).

 

Legitimate candidate application submissions are received directly from the applicant. All unsolicited third-party submissions will be considered illegitimate and will not be reviewed or considered for hire.

 

Hanna Andersson provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. As an Equal Opportunity Employer, Hanna Andersson prohibits discrimination, harassment, and retaliation of any kind. Hanna Andersson encourages applicants of all ages.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.