Contact Center Supervisor
Virtual Vocations Inc
Leading a team of customer service associates, the full-time remote Contact Center Supervisor will manage day-to-day operations, drive team engagement through coaching and development, and ensure the achievement of performance goals while handling escalated customer issues. Key Responsibilities: Organizes and supervises daily operations of the contact center team to meet performance goals and ensure quality customer interactions Provides hands-on coaching and performance management for team members, fostering a high-performance culture Analyzes team performance metrics and collaborates with management to identify operational improvements and enhance efficiency Required Qualifications: Must be eighteen years of age or older Must be legally permitted to work in the United States High school diploma or GED required At least 1 year of previous leadership experience preferred Working knowledge of Microsoft Office Suite and HRIS software is beneficial Virtual Vocations Inc
Vacancy posted 2 days ago
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