Contact Center Supervisor
Virtual Vocations Inc
Managing a remote team during mid-day shifts from Sunday to Thursday, the full-time Remote Contact Center Supervisor will oversee Call Center staff, implement training programs, and analyze productivity to enhance operational efficiency. Key responsibilities Create a collaborative environment with clear goals for Call Center teammates Analyze call volume and service levels to ensure adequate staffing and productivity Develop coaching plans and handle escalated customer issues to ensure exceptional service Required qualifications Bachelor's degree in Business or a related field Operations experience in retail, call center, and/or storage strongly preferred Demonstrated track record of leading and developing a team Strong customer service orientation with a focus on meeting customer needs Proficient in Microsoft suite of products Virtual Vocations Inc
Vacancy posted 4 days ago
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