Contact Center Manager
Virtual Vocations Inc
Managing customer service operations, the full-time Contact Center Manager will oversee staff handling inquiries, resolving issues, and ensuring high-quality service in a remote environment. Key responsibilities Manage customer service staff to ensure efficient handling of inquiries and problem resolution Develop and implement processes to enhance service quality and operational efficiency Coach personnel and collaborate with leadership to achieve departmental goals and compliance Required qualifications Bachelor's degree or equivalent work experience Three to five years of relevant experience in customer service management Advanced knowledge of operational functions and policies in the contact center environment Effective leadership skills with a focus on team development Basic understanding of applicable laws and regulations related to customer service operations Virtual Vocations Inc
Vacancy posted 5 days ago
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