Shipping & Receiving Manager

Job Description

Job Description

Quality Packaging (Qual Pac) is looking for individuals who have a strong professional ethic, are passionate about innovating for positive change, and are collaborative team players. We have been in business for over 50 years. Our success is due to a culture created by our founder that embodies these principles: Our employees are our most important asset, we stand by our word, and our customer’s needs are our number one priority.  

If you are looking for a career where you make a difference with over 1,000 team players, please read on. 

Overview

The Shipping and Receiving Manager is overall responsible for the facility's daily operation to include standards and achieving production goals. The Shipping and Receiving Manager is the driving force behind the continuous improvement programs and builds a culture of actively engaged associates.

Responsibilities

• Reports to the Plant Manager
• Maintains overall responsibility and accountability for all Shipping and Receiving department functions.
• Implements and enforces all company policies, procedures, and rules as outlined in the Employee Handbook.
• Monitors department performance against established goals and metrics.
• Actively participates in daily staff meetings.
• Ensures compliance with all safety rules and procedures.
• Conducts accident and incident investigations as required.
• Adheres to Good Manufacturing Practices (GMPs) and Food Defense Plan requirements.
• Participates in internal audits and inspection walks.
• Completes assigned corrective actions per Corrective Action Plans.
• Demonstrates proficiency in Lean Manufacturing tools, including 5 Whys, brainstorming, fishbone diagrams, graphs, and root cause analysis.
• Trains Shipping and Receiving personnel on policies, procedures, and systems.
• Serves as the primary liaison with customers’ logistics departments and assigned carriers.
• Manages inventory of loose pack, materials, and finished goods, including physical inventory counts and inventory consolidation.
• Oversees department discipline and adherence to procedures using the Warehouse Management System (WMS).
• Works closely with Production and Supply Chain leadership to ensure production and shipping needs are met.
• Ensures forklifts and material handling equipment are maintained in safe and good working condition.
• Manages interdepartmental transportation of materials.
• Oversees shipping of goods related to donations, rejects, and returns.
• Conducts performance reviews and sets goals for Shipping and Receiving employees.
• Provides counseling and disciplinary action as necessary in accordance with company policy.

• Excellent managerial and supervisory skills.
• Extensive knowledge of operations and production management.
• Ability to interpret financial data as needed to set production goals.
• Excellent organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite or similar software.
• Continuous Improvement champion mentality.

• Excellent attention to detail.
• Ability to work with minimal supervision.
• Strong teamwork and collaboration skills.
• Professional business etiquette when interacting with customers, vendors, and internal partners.
• Effective time management and multitasking abilities.
• Willingness to work additional hours as business needs require.
• Bilingual (Spanish) preferred but not required.
• Authorized to work in the United States.
• Must be at least 18 years of age.
• Education and Experience
• Minimum of 2 years of customer service experience.
• Minimum of 2 years of WMS and/or ERP system experience.
• Knowledge of general office equipment.
• High school diploma or GED required.
• Some college coursework preferred.
• Computer Skills
• Proficient in PC-based software within a Windows environment.
• Basic typing and 10-key calculator skills.
• Basic knowledge of internet usage.
• Math, Language, and Reasoning Abilities
• Strong written and verbal communication skills.
• Ability to solve problems independently.
• Ability to make timely, accurate decisions.

About Pro Pac and Qual Pac  

Founded in 1971, Professional Packaging Systems (Pro Pac) brings deep knowledge and expertise to provide the best packaging solutions for our customers. We serve every industry, including e-commerce, retail and wholesale food, snack, beverage, specialty manufacturing, fresh produce, hobby and craft, automotive, electronics, pet, cosmetic industries, and many more.

We are headquartered in Grand Prairie, Texas, with regional sales branches in El Paso and Brownsville, TX; and additional contract packaging/fulfillment operations in Brookshire, TX; Charlotte, NC; and Olathe, KS.

Join a growing group of honest, knowledgeable, and skilled professionals dedicated to offering superior products and services to those we serve!