Service Call Center Associate

Service Call Center Associate

As a Service Call Center Associate you will play a crucial role in delivering exceptional customer service over the phone. Serving as the primary point of contact for customers with vehicle service inquiries, you will need to possess excellent communication and problem-solving skills to effectively assist customers. Reports to Call Center Manager. Location: Cincinnati, OH. Schedule: Monday & Wednesday 10am-6pm, Friday 9am-6pm, Saturday 9am-4pm.

A short list of your tasks and responsibilities:

• Answer all incoming phone calls promptly, courteously, and efficiently
• Monitor and respond to all incoming emails, texts, and virtual messages in a timely and professional manner
• Schedule service appointments accurately while confirming customer needs and availability
• Conduct outbound calls to customers for follow-ups, confirmations, and service-related outreach
• Maintain a consistently friendly, professional, and customer-focused demeanor with both internal teams and external customers
• Clearly and consistently communicate customer inquiries, concerns, and special requests to Service Advisors
• Assist customers with the loaner vehicle process in accordance with McCluskey Automotive policies and availability
• Perform additional duties and administrative tasks as assigned by the supervisor or management

We're looking for a self-starter who meets the following qualifications:

• Previous automotive dealership, call center, or BDC experience preferred
• Familiarity with CRM/DMS systems (e.g., Tekion, Reynolds, CDK)
• Calm under pressure and conflict resolution skills
• High school diploma or GED
• Strong verbal and written communication skills
• Professional phone presence and customer-focused mindset
• Ability to multitask in a fast-paced environment
• Basic computer proficiency and CRM experience (or willingness to learn)
• Excellent listening and relationship-building skills
• Strong organization and follow-up
• Ability to overcome objections and guide conversations
• Team-oriented with a positive attitude
• Dependable, punctual, and goal-driven

Here's how we take care of you (and your loved ones):

• Medical, dental, and vision benefits
• Voluntary benefits available
• Paid time off upon hire
• Paid company holidays
• 401(k) with employer match
• Growth potential
• Automotive discounts

If you are qualified, you will be considered for this position: An Equal Employment Opportunity/Affirmative Action Employer M/F/D/V. Only qualified individuals (those who meet the fundamental qualifications) will be considered as applicants for this position. Applications will be accepted for a minimum of 3 business days from the date of the initial posting. McCluskey Chevrolet will not discriminate against persons because of their disability, including disabled veterans, and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. If you are interested in applying and require special assistance or accommodation due to a disability, please contact our Human Resources department. McCluskey Chevrolet participates in E-Verify.