Customer Success Associate

Job Description

Job Description

Crestfield Talent is seeking a professional and organized Customer Success Associate to support customer relationships, account communication, and day-to-day service needs in New York.

This role is a good fit for someone who communicates clearly, stays organized, and enjoys helping customers get the support they need while working closely with internal teams.

Responsibilities

• Respond to customer questions by phone and email

• Assist with routine account and service requests

• Maintain accurate customer information and interaction notes

• Follow up on open requests and pending items

• Coordinate customer needs with internal departments

• Schedule calls and follow-up activities

• Provide customers with timely status updates

• Help maintain a positive and professional customer experience

Qualifications

• Strong communication and customer service skills

• Good organization and attention to detail

• Comfortable using CRM and office software

• Able to manage multiple customer requests

• Professional and dependable

• Previous customer service, client support, or account experience is preferred

Skills

Customer Success • Customer Service • Account Support • CRM • Client Relations • Phone Support • Email Communication • Scheduling • Customer Follow-Up • Communication • Organization • Time Management

Position Highlights

• Full-time schedule

• Paid training and onboarding

• Professional business environment

• Customer-facing experience

• Opportunities for professional growth