Operations Manager

Operations ManagerLead from the front. Drive results. Build something that's growing fast.Patriot Disposal Services is one of the fastest-growing waste and recycling companies in the Mid-Atlantic. As we are expanding rapidly, we're building a high-performance team to support our continued growth across residential, commercial, and roll-off services.We're looking for an Operations Manager who leads from the front, and knows how to get the best out of a team.If you're someone who takes ownership, moves fast, and wants to grow your career with a company that's scaling — this is your opportunity.Position SummaryThe Operations Manager is a frontline operations leader responsible for the safe, efficient, and compliant execution of daily collection operations. This role leads and develops drivers and helpers, ensures consistent service delivery, and drives performance across safety, productivity, and customer satisfaction.As a hands-on field leader, the Operations Manager maintains a strong presence in daily operations—monitoring route execution, resolving issues in real time, and holding teams accountable to company standards. This role partners closely with dispatch, maintenance, customer service, and site leadership to ensure reliable, high-quality service and continuous operational improvement.Key ResponsibilitiesOperations ExecutionPlan, assign, and oversee daily route schedules based on service needs, staffing, and equipment availabilityEnsure all routes are completed safely, on time, and in accordance with company standardsAdjust routes and reallocate resources throughout the day to address call-outs, delays, breakdowns, and service issuesReview and validate route activity, including driver logs, trip records, and operational documentationEnsure timely recovery of missed pickups and service failuresLeadership & Team DevelopmentLead, coach, and hold drivers and helpers accountable for safety, performance, attendance, and conductFoster a positive, safety-first, and performance-driven team cultureSupport recruiting, onboarding, and training of frontline employeesProvide ongoing coaching, feedback, and performance management, including disciplinary actions when necessaryServe as a visible and approachable leader in the yard and fieldSafety LeadershipPromote and enforce a safety-first culture across all operationsConduct route observations, ride-alongs, and yard audits to ensure compliance with safety standardsEnsure adherence to DOT, OSHA, and company safety policiesSupport incident and accident investigations, including fact-finding and corrective action implementationReinforce proper use of PPE and safe operating practices at all timesOperational Performance & Continuous ImprovementOwn daily and weekly performance outcomes, including:Route completionMissed pickupsLabor productivitySafety performanceIdentify inefficiencies and recommend improvements to routing, sequencing, and service deliverySupport cost control by managing overtime, fuel usage, and operational exceptionsAnalyze route performance trends and take action to improve consistency and efficiencyCross-Functional CoordinationPartner with dispatch to ensure clear communication of route plans and changesWork with maintenance to address equipment issues and ensure fleet readinessCollaborate with customer service to resolve customer concerns quickly and effectivelyCommunicate operational updates, challenges, and opportunities to site leadershipCustomer ExperienceServe as a point of escalation for service-related issuesEnsure timely and professional resolution of customer complaintsRepresent Patriot Disposal positively in all interactions with customers and the publicKey Performance ExpectationsConsistently achieve high route completion rates with minimal service failuresMaintain strong safety performance and complianceImprove route productivity and operational efficiencyDrive frontline employee accountability, engagement, and retentionDeliver reliable, high-quality customer serviceQualificationsEducation & ExperienceHigh school diploma or equivalent required2+ years of experience in waste, transportation, logistics, or route-based operationsPrior experience supervising drivers, helpers, or frontline employees strongly preferredWaste industry experience preferredKnowledge, Skills & AbilitiesStrong leadership skills with the ability to coach, develop, and hold employees accountableKnowledge of DOT regulations, safety practices, and route-based operationsProven ability to problem-solve and make decisions in a fast-paced environmentStrong communication and interpersonal skills across all levels of the organizationAbility to analyze operational data and translate it into actionable improvementsProficiency with Microsoft Office and route/operations systemsAdditional RequirementsValid driver's license requiredCDL or CDL eligibility preferred based on site needsAbility to work flexible hours, including early mornings, evenings, weekends, and holidays as neededWork EnvironmentThis role operates in a combination of office, yard, and field environments and requires a consistent presence in active collection operations. The Operations Manager is frequently exposed to outdoor conditions, traffic, noise, and moving equipment.The position requires frequent walking, standing, climbing in and out of vehicles, and navigating active work zones. Use of required personal protective equipment (PPE) is mandatory.Why Join Patriot DisposalAt Patriot Disposal Services, you'll have the opportunity to lead a critical frontline team in a growing, essential services business. We are committed to safety, operational excellence, and building a culture where employees are valued, developed, and set up for success. This role offers meaningful impact, leadership responsibility, and opportunities for career growth.Equal Opportunity EmployerPatriot Disposal Services is an Equal Employment Opportunity employer. We are committed to building a diverse and inclusive workforce where all employees feel valued, respected, and supported.