Guest Services Representative- World Equestrian Center

Job Description

Job Description

Essential Functions:

• Greet, register, and assign rooms to guests of facility
• Responsible for issuing room keys and important information to guests
• Responsible for making hotel reservations and checking hotel availability
• Verifies credit card authorization or collect cash payment for all guests
• Answer main telephone line and transfer to proper departments or guest rooms
• Review guest accounts and charges upon guest check-out
• Be familiar with daily events and shows on site
• Constant contact with housekeeping and maintenance departments with guest issues or concerns
• Ensure complete guest satisfaction
• Ensuring daily checklists are completed
• Completes any direct assignment from Manager
• Responsible for issuing and signing out Department Manager Keys
• Balance credit card and cash paperwork for entire day
• Process credit cards for Settlement
• Close out day for facility and print reports
• Insert information from day end reports into spreadsheets for General Manager and Ownership
• Performs other duties as directed by management.

Physical Requirements:

These physical demands represent the physical requirements necessary for an associate to successfully perform the essential functions of the position. Reasonable accommodation can be made to enable individuals with disabilities to perform the described essential functions of the position.

1. Physical requirement for particular tasks includes but are not limited to: standing for long periods of time, pushing, pulling, lifting, reaching and grabbing.
2. Associate must be able to stand / walk for up to 8 hours per day.

Qualifications, Education, Experience, Skills, and Abilities:

• High School diploma or equivalent
• Previous hospitality/service industry experience preferred, but not necessary
• Strong oral communication skills
• Professional, courteous attitude
• Strong computer skills
• Ability to work in a fast paced environment
• Strong Customer Service skills
• Ability to Multitask
• Flexible availability to include weekends is required.

The World Equestrian Center is managed by Columbus Hospitality Management , a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.