Digital Product Manager Lead

Wells Fargo is seeking a Lead Digital Product Manager. Customer Interaction Workspace (CIW) is the primary agent engagement platform that brings customer context, interaction controls, workflows, and intelligent assistance into a unified experience. CIW serves as the digital front door for capabilities such as RTAA, enabling AI-driven guidance and automation that reduce agent effort and improve customer outcomes. This role serves as a senior individual contributor supporting the Real-Time Agent Assist (RTAA) product team. This role partners closely with Product Management, Product Owners, Technology teams, Contact Center Operations, Risk, Compliance, and Change Management to ensure successful delivery and adoption of RTAA capabilities. The position is responsible for driving program execution, managing cross-functional dependencies, coordinating business readiness activities, and improving operational alignment across stakeholders and plays a critical role in turning product direction into executable plans and measurable outcomes. The RTAA Product Manager must have a strong working knowledge of artificial intelligence, including generative AI, conversational AI, machine learning, natural language processing, and agentic workflows. Translate business and agent needs into practical, scalable AI capabilities. Evaluate AI use cases based on value, feasibility, risk, and readiness. Partner effectively with engineering, data science, architecture, risk, and compliance teams. Define product requirements for model performance, accuracy, explain ability, human oversight, and responsible AI. Understand data, integration, and platform dependencies that affect AI outcomes. Establish success measures and continuously improve capabilities using performance insights and user feedback. Clearly communicate AI opportunities, limitations, and tradeoffs to business and technology leaders. 5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Advanced program management and execution discipline. Risk and dependency management. Change management and business readiness planning. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Please see our Drug and Alcohol Policy to learn more.