Hotel Assistant General Manager

Hotel Assistant General ManagerJoin our team, a 2026 USA Today Top Workplace Winner!Now hiring a Hotel Assistant General Manager at the Moxy Madison Downtown.Why You'll Love Working with UsThe Moxy Madison Downtown is managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties. We foster genuine customer engagement and a positive, team-oriented work culture where your contributions are valued and celebrated. We invest in you and your career development, providing tools, resources, and mentorship to help you succeed.How You'll Make An ImpactLead front office operations with a focus on exceptional guest service, team development, and operational efficiency to drive loyalty and revenue.Guest Experience & Team LeadershipProvide exceptional guest service while setting high service standards for the Front Desk team to followMaintain regular contact with in-house guests and community clients to foster loyalty and satisfactionSupervise team, including hiring, training, scheduling, and performance managementOperational ExcellenceCultivate a supportive, inclusive, and engaging work environment where team members can thriveEnsure the safety of guests and team members by upholding all safety procedures and standardsSupport service quality by addressing guest concerns and initiating prompt, effective solutionsFinancial & Front Office AdministrationMaximize revenue and occupancy through accurate room sales, upselling, and future reservation practicesAssist with accounting functions including billing, reporting, and financial reconciliationMonitor and support procedures related to inventory, key control, and monetary handlingWhat does success look like in this role?Three years of related work experience in hotelsAt least two years in a hospitality management positionStrong organizational skills and attention to detailAbility to handle pressure with poise and finesseStrong leadership and a professional imageStrong customer service skills to include problem-solving and complaint resolutionAbility to work in a fast-paced settingWhat Will You Get At NCG Hospitality?We take great pride in the inclusive environment we've created attributing to our award-winning status, all while staying true to our core values of Growth, Fun, Trust, and Responsibility. An experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Moxy Madison Downtown.Career DevelopmentPersonalized career pathing and skill developmentLeadership and mentorship programsEducational and certification reimbursementTeam Member PerksWorldwide hotel discounts and free stays at NCG Hospitality managed hotelsCatch of the Day – earn bonuses for going above and beyond to support team and guestsEveryone Sells – earn cash for bringing in business to our propertiesPaid Volunteer hours – Earn money for community serviceHealth & Wellness BenefitsMedical, dental, and vision plansPaid sick time and Paid Time OffVirtual telehealth access and employee assistance resourcesMonthly health and fitness reimbursement programsFinancial SupportSame-day pay optionsReferral bonus – earn cash for bringing great team members401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%Health Savings AccountStructured bonus programReady To Grow With Us?Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality. NCG Hospitality is an Equal Opportunity Employer.