Dispatch Supervisor

The Security Dispatch Supervisor serves as a working supervisor. In addition to working a dispatch position when necessary, performing the full range of Security Dispatcher functions, the Supervisor also directs and supervises subordinate staff, including assigning and delegating work projects, scheduling employees to ensure proper staffing levels are maintained, and performance management including evaluating work performance, coaching, mentoring, and or implementing corrective action for performance and conduct issues. The Supervisor also conducts data management and analysis to support department performance improvement. The job must be performed with the highest regard for professionalism, confidentiality, speed and accuracy. Required Knowledge & Skills Education: High School Diploma or GED Experience: Two years of related experience. Requires working knowledge of specialized practices, equipment, and procedures. Qualifications Will accepts Bachelors degree and one year of supervisory experience. Two years supervisory experience preferred, If no supervisory experience four years of dispatch experience required. One year of dispatch or related experience in a high call volume setting preferred. Must be able to type 40 words per minute. Excellent customer service and communication skills required. Distinct speaking voice that is clear and easily understood. The ability to think quickly and clearly under stressful situations, establishing priorities and passing on information as needed. Requires critical thinking skills and good judgment under pressure. Must be capable of reacting logically to unusual situations. Position requires the ability to work at a fast pace and make swift decisions to facilitate effective and efficient communication during stressful and emergency events. Interpersonal skills are necessary in order to communicate effectively with a wide variety of hospital personnel, patients and outside callers in gathering and exchanging approved information. Must demonstrate a friendly, responsive, service -minded attitude to all internal and external customers. Ability to multi-task and work with frequent interruption. Required to maintain a collaborative, team relationship with peers and colleagues in order to effectively contribute to the groups achievement of goals and to help foster a positive work environment. Communicates ideas effectively. Shares information and keeps others properly informed. Gives and is open to useful feedback. Actively contributes to the development and application of process improvements. Detailed information gathering and writing skills. excellent spelling and grammar. Must be able to work shift work that includes weekends, holidays, and extended shifts. Shifts are subject to change with or without notice. Subject to annual background check. #J-18808-Ljbffr