Service Desk Technician (Tier 1)

$16 - $18 per hour

Full-time

Logicalis, Inc.

Summary
Provides support via phone, e-mail and chat for various PC hardware and software applications.
Essential Duties and Responsibilities
Provides support via phone, e-mail and chat to employees of corporate clients.

Assists users in troubleshooting Outlook.

Provides support for Microsoft Operating Systems (Windows7, Windows 10).

Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365).

Provides support for mobile devices including configuration and email sync.

Handles 50-60 issues per day efficiently and appropriately.

Maintains regular and punctual attendance.

Utilizes Active Directory database to reset network passwords.

Assists users in adding and changing network printers.

Provides technical support for VPN connectivity issues.

Controls user's computers utilizing remote access tools.

Troubleshoots remote access connectivity problems.

Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.

Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.

Supports and conducts self in a manner consistent with client service expectations.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience/Technical Requirements/Certifications
Equivalent combination accepted.
Education
Trade School Certificate or Associate Degree in related field.
Experience / Technical Requirements:
1 year experience in call center or service desk environment.

Knowledge of various PC hardware and software applications including:
- Operating Systems: Windows 7, Windows 10
- Office 365 Support
- User creations/terminations (tasks/requests)
- End-user self-service tools
- Cloud support - multiple device data syncing
- ServiceNow or other ticketing systems
- Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc.
- Internet Service Provider (ISP), Cable Modem, and Internet Support.
Effective troubleshooting and documentation skills

Experience navigating a knowledgebase

Proficient use of Microsoft Office applications.
Certifications
None
Other Skills and Abilities
Strong technical and client interaction skills.

Self-starter with excellent organizational, administrative and interpersonal skills.

Ability to follow through with tasks, projects, and troubleshooting with minimal supervision.

Excellent oral, written, technical, and business communication skills.

Ability to multi-task and work in fast paced environment.
Hardware & Software Requirements
To perform the duties of this role you are required to have a personal smart phone with 2-factor authentication capabilities that can willfully be used for work related tasks.
Physical Demands
The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.
Hourly Compensation Range: $16/hr to $18/hr
LogicalisUS Benefits Summary

Apply

Vacancy posted 4 hours ago

Similar jobs that could be interesting for youBased on the Service Desk Technician (Tier 1) in Beachwood, OH vacancy

Service Desk Technician - Bilingual Spanish/English (TIER 1)
$16 - $18 per hour
...and conducts self in a manner consistent with client service expectations. Supervisory Responsibilities This... ...field. Experience / Technical Requirements: ~1 year experience in call center or service desk environment. ~ Knowledge of various PC hardware...
Suggested
Hourly pay
Full time
Work at office
Local area
Remote work
Logicalis, Inc.
Beachwood, OH
2 days ago
Tier 1 Support Specialist
...Tier 1 Support Specialist At RESTORE-Skills, we're not just a company; we're a movement... ...how therapy and skill-building services are delivered across the healthcare continuum... ...days Prolonged periods of sitting at a desk and working on a computer. Ability to...
Suggested
Work at office
Local area
Remote work
Work from home
Flexible hours
3 days per week
Restore-skills
Cleveland, OH
2 days ago
Technical Support Engineer - Tier 2
...our clients, handling escalated issues from Tier 1, interfacing with our ticketing platform, and working in our managed services system. The qualified individual will possess... ...techniques and best practices Follow standard help desk procedures Achieve daily utilization goals...
Suggested
Remote work
INTEGRATED IT GROUP LLC
Cleveland, OH
4 days ago
Technical Support Engineer - Tier 1 (hybrid)
...interfacing with our ticketing platform, working in our managed services system, and escalating complex problems to higher-level technical... ...tools to identify potential issues Follow standard help desk procedures Collaborate with peers, clients, and vendors for appropriate...
Suggested
Remote work
INTEGRATED IT GROUP LLC
Twinsburg, OH
18 days ago
Tier 2 IT Support Specialist
$50k - $65k
...for a IT Support Specialist - Tier 2: Syntec is Northern Ohio's... ...premier dental-specific IT Managed Service Provider, located in northern... ...Windows Desktop: 7, 8/8.1, 10 and 11 Professional operating... ...Installation of ceiling, wall, and desk mounts for computers and...
Suggested
Permanent employment
Full time
Currently hiring
Remote work
Syntec, LLC
Cleveland, OH
24 days ago
Technical Support Engineer - Level 1
...Description Technical Support Engineer – Level 1 In this role, you will be responsible for working with our customers to understand, document and resolve their service requests. You will have a strong sense of ownership, attention to detail and communication as you...
Park Place Technologies
Mayfield Village, OH
17 hours ago
Envestnet UMP Data Analyst (4173-1) Cleveland, OH
Overview Envestnet UMP Data Analyst (4173-1) Cleveland, OH Digital : Microsoft Power BI Digital : Business Intelligence and Analytics... ...: Information Technology | Industry: Information Technology and Services | Pay rate : View hourly payrate | Total position: 1 | Relocation...
Hourly pay
Visa sponsorship
Relocation package
ESR Healthcare
Cleveland, OH
3 days ago
Envestnet UMP Data Analyst (3355-1) Cleveland, OH
Envestnet UMP Data Analyst (3355-1) Cleveland, OH Strong experience in handling flat files and APIs, with proficiency in BI tools like... ...: Information Technology Industry: Information Technology and Services Pay rate: View hourly pay rate Total position: 1 Relocation assistance...
Hourly pay
Visa sponsorship
Relocation package
ESR Healthcare
Cleveland, OH
4 days ago
IT Support Technician
$50k
...comprehensive benefits? Ashton Solutions is a fast-growing MSP servicing business across the Northeastern Ohio Region. We are looking for... ...to disrupt our plans ~ Confidence and commitment to top-tier customer service in a fast-paced environment ~ Ability to stay...
Work at office
Remote work
PeopleSharp
Beachwood, OH
17 hours ago
Epic Analyst — Healthcare IT Specialist (Beachwood)
$3,318.2 - $3,473.8 per month
Aya Healthcare is hiring an Epic Analyst in Beachwood, OH, with an immediate opening that requires 1 year of relevant experience. This position offers a weekly pay range of $3318.20 to $3473.80 and includes exceptional benefits such as medical, dental, and vision insurance...
Weekly pay
Work at office
Immediate start
Day shift
Aya Healthcare
Beachwood, OH
4 days ago
Hybrid IT Support Specialist
...HelpDesk requests, and collaborating with IT colleagues to enhance user satisfaction. Ideal candidates will have a high school diploma, 1-3 years of technical support experience, and proficiency in Windows operating systems and Microsoft Office. Strong communication...
Work at office
MarshBerry
Beachwood, OH
3 days ago
IT Support Analyst
...to help make our vision of Quenching the Thirst of Our Neighbors a reality! Summary: The IT Support Analyst provides Tier 1 (Service Desk) and Tier 2 (Desktop/Field Support) services for ABARTA Coca-Cola distribution centers across Pennsylvania, Ohio, and West Virginia...
Full time
Work at office
Remote work
Weekend work
ABARTA Coca-Cola Beverages
Bedford, OH
5 days ago
Technical SaaS Support Specialist
...Customer Service Tier 1 Support People Architects is partnering with a fast growing SaaS company that is actively growing its Customer Service team. We are looking for someone comfortable providing Tier 1 support who can flex up as needed. We need someone who enjoys...
Remote work
Flexible hours
People Architects
Cleveland, OH
1 day ago
Senior IT Specialist - M365 & Active Directory Architect
$130k - $190k
...applications and both on-prim and cloud Directory services. This role is responsible for processes,... ...and documentation for End Users, Service Desk and other support groups as needed •... ..., or interview process, please call us at 1-(***) ***-**** to discuss your specific...
Permanent employment
Local area
Immediate start
Relocation
Eaton
Beachwood, OH
3 days ago
Field Technician Level 1
Regional Travel Required Field Technician Level 1 - Job Description Position involves performing basic, often supervised, installation and maintenance tasks in telecommunications central offices, focusing on the physical aspects like running cables, racking equipment...
ADEX
Cleveland, OH
2 days ago
Academic Support Services Technician
$20.02 per hour
...Academic Support Services Technician Provides a high level of support services in the Learning Commons... ...support for library circulation desk functions, including the safe-keeping and... ...employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection...
Part time
Work experience placement
Work at office
Tri C Company Inc
Beachwood, OH
10 days ago
IT Support Administrator
...knowledge base articles, and troubleshooting guides to facilitate self-service support. System Maintenance: Perform routine maintenance... ...Education & Experience: ~ Minimum High School Diploma ~1-3 years experience in a HelpDesk or technical support role, preferably...
Work at office
Remote work
Monday to Thursday
MarshBerry
Beachwood, OH
1 day ago
Field Service Technician 1
Overview Field Service Technician 1 Location: OH, Cleveland Department: Field Support Employment Type: Full Time Have you ever used the self-checkout... ...to turn screwdrivers and place parts and equipment Phone or desk work about 10% of the time doing computer work, bench repair...
Full time
Contract work
Local area
Remote work
Worldwide
Flexible hours
Night shift
Crane Payment Innovations
Cleveland, OH
17 hours ago
Cash Application Specialist
$42k - $44k
...additional responsibilities and special projects as assigned. Required Qualifications: ~ High school diploma or equivalent. ~1-2 years of experience in an office or administrative environment. Skills & Competencies: Proficiency in Microsoft Office,...
Daily paid
Work at office
Monday to Friday
EverStaff
Beachwood, OH
3 days ago
Business Analyst - Experienced
$82.5k - $90k
...Economics, Statistics, Actuarial Science, Data Science, Mathematics, Engineering, Computer Science or a related field Experience: At least 1 years of professional experience doing data analysis on large complex data sets; an equivalent combination of professional experience...
Internship
Local area
Visa sponsorship
INSIGHT2PROFIT
Beachwood, OH
2 days ago
Contract SAP PTP Business Analyst
...generates annual revenue of approximately $1.9 billion. Job Description SAP PTP... ...knowledge of business flows for in-house Service, in-house Repair, and Field Service with a... ...States Preferred: ~2+ year of 2nd Tier Support experience is preferred ~...
Contract work
Work experience placement
Work at office
Immediate start
Remote work
Wikipedia
Cleveland, OH
2 days ago
Epic Application Analyst II (Cadence)
...years of IT experience supporting applications (Required) and ~1+ years working in a health care related IT environment (Preferred... ...solving ability. (Required proficiency) Notable client service, communication, presentation and relationship building skills. (Required...
Work experience placement
Work at office
University Hospitals
Beachwood, OH
2 days ago
Business Systems / Data Analyst
...preferred Team Dynamic (who makes up the team): Full Stack (Devs, Scrum Master, Software Engineers, POs). Roles and Responsibilities: 1. Gather requirements from business units and translate those to programmers and developers. 2. Prepare cost-benefit and return-on-...
Artech
Cleveland, OH
2 days ago
UWD - Call Center Representative Confirmation Specialist
$20 per hour
...Bonuses In-Office position If you have excellent customer service skills, join the Universal Windows Direct team! UWD has openings... ...Reporting Other duties as assigned Qualifications ~1-3 years' experience working in a call center environment or with...
Work at office
Great Day Improvements
Bedford, OH
9 days ago
Help Desk Technician I
...Description Job Title: Help Desk Technician I Position Summary The Help Desk Technician... ...issues while delivering excellent customer service. The technician demonstrates growing... ...Required Skills & Qualifications ~1–2+ years of related experience in an IT...
Park Place Technologies
Mayfield Village, OH
1 day ago
Human Resources Information System Analyst
...HRIS Analyst (PeopleSoft) Location: Hybrid (1–2 Days Remote per Week) Employment Type: Contract-to-Hire Position Overview We are seeking an experienced HRIS Analyst to support and enhance our Human Resources Information Systems environment, with a strong focus...
Contract work
Local area
Remote work
2 days per week
1 day per week
Robert Half
Cleveland, OH
1 day ago
IT Support Technician
$50k
...across Northeastern Ohio, and we’re looking for an IT Support Technician to join our collaborative team. In this role, you’ll work... ...setting clear expectations and delivering excellent customer service Accurately document client issues, resolutions, and follow-...
Remote work
Shift work
2 days per week
PeopleSharp LLC
Beachwood, OH
2 days ago
Business Systems Analyst - Local to Cleveland, Miamisburg, Pittsburgh, or Dallas
...analysis skills. Experience working in agile framework. REST API (Web services) and Microservices expertise is MUST. Knowledge of SQL is MUST.... ...full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we...
Local area
CGI
Cleveland, OH
12 hours ago
Senior Tech (API) Business Systems Analyst (BSA)
$51.6k - $139.3k
...organizational structures needed to support new products and/or services. Documents future processes to determine how to proactively improve... ...full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call...
Permanent employment
Full time
Work experience placement
CGI
Cleveland, OH
1 day ago
Logistics Management Analyst (Property Book Team Chief) - Temp 1 year
...for more than 10,000 years. For our government customers , ARS delivers comprehensive supply, transportation, and maintenance services designed to optimize and maintain operations. As an ARS employee , you will be surrounded by a challenging, yet supportive work...
Temporary work
For contractors
Local area
Remote work
NANA Regional Corp
Twinsburg, OH
4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Service Desk Technician (Tier 1). Be the first to apply!